source:
http://fix.etsy.com/?p=437
Etsy experienced a short downtime today, Sunday Oct 26. It resulted in users getting a 500 server error or various other errors (a page full of code, etc).
It appears to be resolved now.
Members have been reporting a delay in having cancelled sales processed and fees refunded - in some cases the wait is up to three or more weeks.
In this thread, admin stellaloella explains what has happened:
We had a minor technical issue that has caused an unexpected delay in processing canceled transactions recently. The good news is that we hope to be back on track soon and processing these requests on a more regular schedule.
If you should run into a Feedback issue or other problem related to a canceled sale that you’re waiting to be processed, please email support [!at] etsy.com for help.
Thank you for your patience. We apologize for the inconvenience.
Posted at 11:30 am, October 23 2008 EST
No word on what the ‘minor technical issue’ was, when it occurred, or why the processing is now running weeks behind.
There is a new alert system being used, that when you log in on Etsy you see a news alert in blue, right above the pink alert that says you need to leave feedback. The current alert says:
We are performing site maintenance on Monday, October 27, 2008 from 3-6am ET. Etsy will not be available at that time. Please read this Storque post for more details.
maintenance alert
Etsy sellers may offer international shipping on some items in their shops, but not on others, for a variety of reasons. Usually, when a member attempts to buy an item that does not have her/his specific country, or Everywhere Else, listed in the shipping destintions, the checkout system gives them an error message and they are unable to complete the purchase. However, it has come to light that if a buyer selects at least one item that will ship to their country, all other items from that seller will be allowed, regardless of posted shipping destinations. On top of that, only items in the transaction that are going to ‘approved’ destinations will be charged a shipping fee - the others will not be charged for shipping at all.
See this thread for details. As of this writing, there has been no official response from Etsy admin.
Etsy will be migrating their database to new hardware on Monday morning October 27, 2008, which will result in Etsy being down from 3am until 6am (eastern US time).
The Storque will also have some scheduled downtime this coming Sunday, for one hour. 11 pm-midnight.
Source: This Storque article
Etsy’s CTO Chad Dickerson said:
I’m just completing my seventh week as CTO here at Etsy, and the Engineering Team here is continuing to work on the infrastructure for the site, including putting in some new systems and processes in place that will make Etsy more reliable both for the holidays and for the long haul. Next weekend, we will be migrating Etsy’s master database to better and faster hardware. Since the master database contains the most essential information used to run Etsy, the key functions of the site will be unavailable. We have scheduled this maintenance for 3am until 6am ET on Monday, October 27, 2008. We will have a page up noting that we are in maintenance mode, but you will be unable to use search, listings, checkout, Storque, forums, convos, or anything else you normally use at Etsy. Because this is a significant migration, we wanted to give you plenty of advance notice.
This weekend, we will be taking the Storque database down for maintenance from 11pm-midnight on Sunday, October 19, 2008. Storque will be unavailable during this time.
You might notice that the maintenance window for the master database is 3 hours, whereas the maintenance window for the much smaller conversations database on September 22 was much longer (approximately 11 hours). This is not a coincidence, but very intentional and the result of better planning and execution. Since September 22, we have begun putting a more thoughtful and intelligent design in place for our database systems with the specific goal of shortening maintenance windows and any downtime you will experience. As we continue to work on Etsy, we will do whatever we can to minimize the disruption for all of you.
For both of these maintenance windows, we will be posting updates to fix.etsy.com.
Thanks for your patience as we continue to work to make Etsy better!
This announcement was also made via email if you are subscribed to the news alert emails. You can sign up for those here.
