November 29, 2007 at 11:47 pm · Filed under Alchemy, Categories, Currency, Features, Feedback, Listings, Search, Tags, The Future · By quirke
In this thread, admin kfarrell gives a general progress/status report on many of the top issues currently concerning Etsy members.
kfarrell says:
So without making any promises or specifying any timelines, I’ll address some of the features mentioned at the beginning of the thread. A couple of them aren’t really my area so I’m afraid I’ll have to skip those.
* Checkout process needs reworking
Yes, we are working on layout changes to make this process easier for new buyers on the site who may not already be familiar with Etsy and Paypal.
* Bring alchemy back
OK!
Seriously, it will be back. And better than ever!
* Deal with categories, tags, and search
Well now that’s three features, isn’t it ;) All three of these are being actively evaluated, tweaked, and redeveloped. They are all very complicated systems that work with each other, so nothin’s gonna happen overnight.
* Clarify the place of both supplies and vintage on the site
Vintage items belong in the Vintage category, handmade and commercially produced supplies belong in the Supplies category.
* More frequent and clearer feedback to the forums from the Etsy admin team (FAQs, stickies, etc)
We have recently release a new help guides section ( http://www.etsy.com/help_guide_main.php ) which we will be adding guides to on a continual basis. We are also going through and updating the FAQs.
* More warning and user testing before introduction of new features
We do collect a lot of user input before a feature is launched, and the lead time between announcing and releasing a new feature varies from project to project.
* Bulk/multi-update for items (Shipping profiles, prices, tags)
This is a great idea, although not something we’re actively developing at this very second because we have a few bigger fish to fry, and only so many cooks can be in the kitchen at a time! Also apparently the engineers like to sleep occasionally. Yeah, I don’t get it either ;)
* Multiple currency support for sellers and buyers
This is something we are working on.
* revise flagging system
We are indeed working on a far more graceful way to handle flags
We’re also working on about 50 other BigSecrets I sadly can’t tell you about, although none of them happens to be a Dodgeball game (bummer for dodgeball fans).
We do read *all* the feedback on Etsy posted here in the forums, including the stuff that’s sometimes hard to read. So please, continue posting your ideas (both positive AND negative), I just ask that you keep things constructive and refrain from personal attacks on admins or each other. There is a human being behind every avatar on Etsy.
November 28, 2007 at 11:36 am · Filed under Images, Listings, Site Terms, policy change · By GreenMamba
Reported in the Storque. This article, quoted in its entirety, can be found here.
In order to clarify Etsy’s policy concerning the use of language and images on the site, Etsy has updated the wording of the DOs & DON’Ts slightly. (Please note that these are not policy changes; these are the same policies that were implemented at the time the DOs & DON’Ts were launched Spring 2007.)
People on Etsy come from many different walks of life; we’re an international, multi-cultural marketplace. These policies are about keeping this community healthy – and growing. Reaching a diverse audience is essential to the success of our marketplace.
New under Member Accounts:
- Don’t use profane or racist language in your username and/or public profile.
New under Selling:
- Don’t use profane or racist language or images in the public areas of your Etsy Shop, such as: username, public profile, item title, first image of a listing, tag, avatar, banner, announcement, and/or shop section.
The rules for listing Mature Content items have not changed.
Please brush up on these policies and make sure your shop is up to date.
An older version of the Etsy D&Ds, dated November 22, 2007 15:49:22 GMT, can be found here.
November 28, 2007 at 12:32 am · Filed under Bugs, Listings, Site Use · By starrydesigns
SupernovaDesigns came across an issue while trying to renew an item that has been sitting in edit mode that is past its expiration date. She explains in this thread:
Example: (a real life example!)
I have an item I put it in edit on, say, 10/28. It expired on 11/11. I reactivate it on 11/27. The item had not been removed from my shop, and was in active listings. I “renew” the item, and the new expiration date is 3/11 (4 months from the original expiration date), instead of 3/27 (4 months from when I renewed it).
Here is RevolvingDork’s solution to the problem:
If you have a listing that is past its expiration date, but you haven’t allowed it to expire naturally, it will be given 4 months from its last known expiration date. If you want to prevent this, you should let your listings expire naturally before renewing them.
IMO, this is a bug. A seller should not have to worry about whether their listings expire “naturally”. The listing should be given 4 months from when it was renewed. Feel free to discuss in this thread.
UPDATE by GreenMamba.
| RevolvingDork says: |
| If something is in edit mode and is past its expiration date, it will be moved to your expired listings within 24 hours after you activate it.
There are not currently any plans to alter the way the site works in this area. (emphasis added by GM) |
| Posted at 8:42 am, November 28 2007 EST |
RD’s comment can be found here.
November 27, 2007 at 1:08 am · Filed under Privacy, policy change · By JB
The Storque reported today that Etsy has made some changes to their privacy policy.
Bolding added by editor.
Your privacy is very important to us at Etsy! When you submit personal information to Etsy, Etsy complies with our Privacy Policy concerning how we collect, store and distribute this information.
In an effort to make the Privacy Policy easier to understand and user friendly, we have made some changes to the Policy. Please note the content of the Policy has not materially changed!
Etsy is a secure site. We are a licensee of the TRUSTe Privacy Program and we comply with the EU Safe Harbor Framework set forth by the Department of Commerce. Pursuant to our Privacy Policy, it is our duty to notify the community of changes — even minor ones like these — to the Privacy Policy.
Now, that Storque article is closed to comments and questions, so no one can ask exactly what the changes were. I have gotten a cached version of the previous Privacy Policy, from November 19, 2007.
I have compared the old version and the new version, and the changes are as follows.
Bolding added on changed text.
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Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. If you have questions or concerns regarding this statement, you should first contact Robert Kalin at support@etsy.com . If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.
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Due to Etsy’s commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. If you have questions or concerns regarding this statement, you should first contact Etsy’s legal department at support@etsy.com . If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will serve as a liaison to resolve your concerns
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• We hate spam as much as you do. We never sell or disclose your name or e-mail address to third parties.
• Etsy collects personal information when you register with Etsy to use Etsy services or to post content on Etsy. When you register we ask for your email address and certain optional information such as biographical information, favorite materials and personal interests.
New
• Etsy will not sell or disclose your name or e-mail address to third parties without your explicit consent, except as specified in this privacy policy.
• Etsy collects personal information when you register to use Etsy services or to post content on Etsy. At registration you are asked for your email address and certain other optional information.
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IP addresses may be used for various purposes, including: to diagnose or service technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; to estimate the total number of users visiting Etsy from specific geographical regions; to make sure that people are not voting for themselves or friends during contests or promotions.
New
IP addresses may be used for various research purposes.
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We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by emailing support@etsy.com from the email address you signed up with.
Choice/Opt-out
If you no longer wish to receive service communications, you may opt-out of receiving them by emailing us at support@etsy.com .
New
Etsy will send you service-related announcements on rare occasions when it is necessary to do so.
You may not opt-out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by emailing support@etsy.com from the email address you signed up with.
Administrative Messages (this whole section is new)
Etsy may periodically email you with administrative messages. Etsy will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your information may be combined with information Etsy collects from other companies and used to improve and personalize services, content and advertising. If you don’t wish to receive administrative messages or participate in these programs, simply opt-out by emailing support@etsy.com.
Choice/Opt-out
If you no longer wish to receive administrative messages, you may opt-out by emailing support@etsy.com .
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Etsy uses its own cookies for a number of purposes, including to: Access your information when you “sign in”; keep track of preferences you specify while you are using Etsy’s services; display the most appropriate advertising banners, based on your interests and activity on Etsy; estimate and report our total audience size and traffic; conduct research to improve Etsy’s content and services. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
New
Etsy uses its own cookies for a number of purposes, including to: Access your information when you “sign in”; keep track of preferences you specify while you are using Etsy’s services; display the most appropriate advertising banners, based on your interests and activity on Etsy; estimate and report Etsy’s total audience size and traffic; conduct research to improve Etsy’s content and services.
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When you post a message, your Etsy ID or alias that you are posting under is visible to other users.
New
When you post a message, your Etsy ID or alias is visible to other users.
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Old
Etsy may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Etsy Terms of Service. Etsy may share demographic information with business partners, such as “53% of users who regularly user Etsy chat are between 18 and 24″ or the like. No personally identifiable information will ever be used without your permission
New
Etsy may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Etsy Terms of Use. Etsy may disclose personally identifiable information to parties in compliance with Etsy’s Copyright Policy, as Etsy in Etsy’s sole discretion believes necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Etsy may disclose name, street address, city, state, zip code, country, phone number, email address and company name. Etsy may share aggregated demographic information with business partners.
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Etsy does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested or when we have your permission. It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Etsy’s terms of use, or as otherwise required by law. We will transfer information about you if Etsy is acquired by or merged with another company. In this event, Etsy will notify you by email or by putting a prominent notice on the Etsy web site before information about you is transferred and becomes subject to a different privacy policy.
New
Etsy will not rent, sell, or share personal information about you with nonaffiliated parties except as specified in this Privacy Policy to provide products or services you have requested or when Etsy has your permission. It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Etsy’s Terms of Use, as specified in this Privacy Policy or as otherwise required by law. Etsy will transfer information about you if Etsy is acquired by or merged with another company. In this event, Etsy will notify you by email or by putting a prominent notice on the Etsy web site before information about you is transferred and becomes subject to a different privacy policy.
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As part of the buying and selling process on Etsy, you will will obtain the email address and/or shipping address of other Etsy members. By entering into our User Agreement, you agree that, with respect to other users’ personal information that you obtain through Etsy or through an Etsy-related communication or Etsy-facilitated transaction, Etsy hereby grants to you a license to use such information only for Etsy-related communications that are not unsolicited commercial messages. Etsy and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add an Etsy user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent.
New
As part of the buying and selling process, you may obtain another Etsy user’s email address, shipping address and/or other information. Pursuant to Etsy’s Terms of Use, you have a limited license to use this information. This information should only be used for Etsy-related communications or for Etsy-facilitated transactions. Etsy has not granted you a license to use the information for unsolicited commercial messages. Without limiting the foregoing, without express consent from the user, you are not licensed to add any Etsy user to your email or physical mail list.
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We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
New
Without limiting the above, in an effort to respect your privacy and Etsy’s ability to keep the community free from bad actors, Etsy will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order, legal process, or substantially similar legal procedure, except when Etsy believes in good faith that the disclosure of information is necessary to protect Etsy’s rights, prevent imminent physical harm or financial loss, or to report suspected illegal activity.
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Bulletin Boards / Chat Rooms
New
Forums / Chat Rooms
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Old
…
New
Third Parties
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information Etsy collects from you. If you disclose your information to others, whether they are buyers or sellers on Etsy or throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Etsy does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Etsy encourages you to ask questions before you disclose your personal information to others.
(this whole section is new)
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You can delete your Etsy account at any time from your account page; however, please note that your identification, billing and contact information may remain in Etsy’s records for some period.
New
You can delete your Etsy account by emailing support@etsy.com. Please note that your identification, billing and contact information may remain in Etsy’s records for some period.
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We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your Etsy Account Information is password-protected. In certain areas, Etsy uses SSL-encryption to protect data transmissions
New
Etsy limits access to personal information about you to employees who Etsy believes reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your Etsy Account Information is password-protected
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Old
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your member account page or by emailing our Customer Support at support@etsy.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 10-20 business days.
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If your personally identifiable information changes you may correct or update it by making the change on Your Etsy Page. You may delete or deactivate your account by emailing Customer Support at support@etsy.com or by postal mail at the contact information listed below. Etsy will respond to your request within 10-20 business days.
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Old
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms,
New
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) for registration
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To learn more about our SSL, follow this link.
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(entire sentence deleted)
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If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
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If the privacy policy is changed, Etsy will post changes so that you are aware of those changes. Etsy reserves the right to modify this privacy statement at any time, so please review it frequently. If Etsy makes material changes to this policy you will be notified here, by email, or other places Etsy deems appropriate.
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