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Archive for October, 2007

“Ideas for your shop” workshop - Oct. 31 @ 3pm EST

In this thread, daniellexo invites sellers to attend a workshop today at 3 pm eastern time:

TODAY, October 31st in the Virtual Labs, specifically the “marketing room” room at 3pm Eastern sharp for the next online Labs workshop!!!

http://www.etsy.com/virtual_lab.php?room_id=marketing

We will be talking all about simple and easy ways to market and promote your Etsy shop! We will give you some marketing tips you can do in 10 minutes and our best secrets for promoting and advertising your shop for free or next to nothing!

See you there,

Etsy Labs

http://www.etsy.com/storque/section/howTos/article/your-shop-101-in-the-virtual-labs-10-minute-marketing-promot/518/

Etsy shares some site stats

In this thread, stellaloella shared some sites stats:

I asked around to the people who have access to the stats, and I was told:

* Our overall site traffic is up.
* The number of items listed keeps going up.
* We had a “banner sales day” yesterday.

I was also told that in terms of retail trends, October and May are the toughest months for the majority of businesses.

edit Nov 1 by JB
The STorque today reported some more detailed stats for October.
http://www.etsy.com/storque/section/etsyNews/article/etsy-statistics-weather-report-from-the-storque-newscast/541/

Registrations: Etsy had almost 40,000 new buyers register in October (does this number include new sellers registering too?)
Listings: 376,539 new items listed, which is an increase of 20% over the number of new items listed in September.
Page views: 162,907,375 page views in October, a 23% increase over September
Number of sales: sales of 218,455 items (20% increase over September)
Gross sales: “$2,966,160 worth of handmade goods sold for the month” (21% increase over September)

some dollar amounts:
376,539 new items listed x .20 cents= 75,307.80 for Etsy
$2,966,160 in gross sales x 3.5% = 103,815.60 for Etsy
total 179,123.40 for Etsy
(not counting showcase sales and I’m not sure if it’s counting renewals before an item expires within the “new listing” number)

edit Nov 2 by JB

They have now edited the article. The sales figure represented all sales, not just the sales of handmade items.

winenutnyc says:

Hi- The number is the total figure, so it does include vintage and supplies.
I’ll clarify it and update the story. Sorry for the confusion.

11/2/07 at 1:30p.m.

the new edited version says

All the new items and all of that traffic generated sales of 218,455 items (20% increase), representing $2,966,160 worth of goods sold for the month (21% increase)

they have removed the word handmade.
Thank you for the clarification, winenutnyc

Flagged Items Auto-Reponse

If you flag an item, will now receive an auto-response to your email:

Hi There!

Thank you for reporting your concern to Etsy.

We will look into your concern, and do our best to solve any problems on the site. This investigation will be a private matter between Etsy and the person you are reporting, but we really appreciate your help.

If you are reporting Copyright Infringement, or require a reply, please email abuse@etsy.com.

You will only receive one auto-response per day when you flag stuff! :)

Thanks,
Etsy

Updated Storque Ticker

DrWoohoo says:
/ *
inspired by your feedback – as more enhanced projects are still cooking in the oven – we decided to re-sculpt the storque ticker on the front page of etsy. it now includes the main image, a teaser description, as well as the first two images from the article. all links will take you to the main article, with the exception of the two related images on the right hand side – which will take you to each listing page, respectively.
* /

woohoo!
Posted at 7:15 pm, October 29 2007 EST

How to stay informed about Etsy updates

Lauren explains in this thread:

stellaloella says:

Hello, Forum friends.

Want to know about the latest changes to the site? Look no further than The Storque, Etsy’s news source!

Don’t know where to start, and just want the meat and potatoes TechUpdates? This handy article from Vanessa explains how to use the Storque’s Featured Columns to just get the info you want, quickly.

Check it out:
http://www.etsy.com/storque/section/howTos/article/how-to-use-etsy-get-your-techupdates/517/

xoxo,
Lauren
(with an assist from The Storque team)
Posted at 6:11 pm, October 29 2007 EST

“You didn’t pay” Etsy Email Sent on Current Account

Unfortunately, I had to post this info here at UEN as Admin locked down a thread that was posted to call to Etsy’s attention a possible gap in their billing system reminders. Perhaps Lauren misunderstood my OP. I was not asking for specific resolution of my specific billing situation on the thread (I had already dealt with that via email via the Etsy channels). Instead, I was trying to inform both the Etsy people in charge as well as the Etsy users of the situation encountered.

In a nutshell, my account is not in arrears. I paid the balance on my account (Sept balance) on Oct 16. On October 28, I received this boilerplate email (I was not the only one to receive it):

Dear Soap-
[editorial not: one or more discretionary sentences added by relevant admin, the rest of the email is boilerplate] I’m an admin at Etsy, and I wanted to
thank you for running a successful shop on our site.
I’d like to remind you that as of October 15 your Etsy bill of $46.55
(USD) is currently overdue. It’s really important that you pay this
soon. As of January 1, 2008 we’ll be applying penalties to overdue accounts.

To pay your bill, log in to your Etsy account, then go to Your Etsy >
Your Etsy Bill > Make a Payment Now. You can even make partial payments
to incrementally pay off your remaining balance. (If you’ve already paid
this off - thank you!)

It is our driving goal to give all artists the tools and technology they
need to make a living making things. Your success is testament to ours.
That said, running Etsy costs money, and we depend on our users to
promptly pay our reasonable fees.

I’m here to answer any questions you may have about your bill. Just
send me an email.

Thank you!
[edited out specific admin name]
Etsy Admin

Emailed to me October 28. The issue? My account wasn’t in arrears when Etsy sent the above email out to me. I had already paid the balance showing on October 16, as is showing on my bill page (page 5 of 10), and consistently have a smiley-face on my account page.

As I suggested on page 2 of the thread Lauren locked down,

[m]aybe Etsy can append the current boilerplate with something like “If you have already paid your bill, please disregard this email.”

EDITORIAL:
If Etsy/Lauren doesn’t want me (or anyone) to post these sorts of legitimate issues - which I wasn’t sure was a bug (the title of the section IS called BUGS) - I gladly will take the issues off Etsy next time they occur. The OP clearly wasn’t asking for a resolution to my specific problem. The title of my thread was “Is anyone double-checking before sending out erroneous emails?” in case someone missed it. THAT was the purpose of my post.

I would think Etsy’s legal department would be concerned about and double-checking internal procedures and policies regarding billing issues. But what do I know.

UPDATE:
Someone’s comment reminded me. I forgot to quote from Lauren’s parting shot -

The reminder emails being sent were generated with info from October 15 — which is when the most recent bill was due. The email should have stated something to the effect of, “If you’ve already paid this off - thank you!”

UPDATE: edited because I missed the verbiage. “(If you’ve already paid
this off - thank you!)” is in the middle of the email in the paragraph on giving instructions on how to pay, which I skimmed because I didn’t need those instructions (already paid up), so I missed it. It might be more noticeable off-set by itself or brought to the top of the email, before people are told they are in arrears.

Why the Alchemy button lives on

Alchemy has had a status of “being refurbished!” for approximately 11 months. In this thread sellers asked why the Alchemy button remains in the Etsy header.

alchemybutton.jpg

RD explained Etsy’s reasoning:

It’s there because I made an awesome picture. ;P

Some insider info on the knockout bot

Ever wonder how to get your listings to show up in the knockouts on the front page?

knockout.jpg

In this thread, Jared gives some tips for getting your items picked up by the knockout bot:

I should mention that you will have better odds having your items discovered as knockouts if you leave some white space between the item and the edge of the image.

For example, ff you look at this listing:
http://www.etsy.com/view_listing.php?listing_id=7594822

See how the mirror goes right up to the edge of the image border? One of the first things the knockout bot does is scan the entire border edge of an image to make sure that every pixel is pure white. The way your mirrors are edited, they fail this test. Try reducing the size of the mirror just a bit, creating about a 10px white padding.

Tags and Searches, Part III

New info added to this UEN post. Let me know if you all have a preference as to new posts or my continuing to add to the existing ones.

Treasury West (for reals)

Okay now for the real test. Read about it here:

jared says:

Come help load test the Treasury West!

http://www.etsy.com/treasury_west.php

The Treasury West is a special test configuration of the standard Treasury running on it’s own server. We’ve taken some of what we’ve learned from the recent tests and incorporated them into this version.

Some changes to the rules are as follows:
* 100 maximum lists
* 2 lists per user
* 24 expiration age

The Treasury West is for testing only. It will not be linked to the front page although you’re free to share the links to your lists in the forums or elsewhere.

This test may change or end at any time.

We appreciate your help!

(yes this is the second time I’ve made this announcement. the first time we had some extraordinary problems which should now be fixed)
Posted at 9:11 pm, October 23 2007 EST

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