July 11, 2007 at 2:59 pm · Filed under Events, Marketing, Seller Opportunities · By The Janitor
From the Etsy Team page:
Trying to decide whether or not to join a street team?
Currently a member of a couple teams?
Are you one of our dynamic, fearless street team leaders right now?
Kind of confused about what a street team is?
Excellent! Please join us in the [deleted text] Workshops on Wednesday, July 11 at 10pm EDT. We’ll address questions, share tips from successful street teams, and brainstorm new ideas on what we can all do to make this program the best it can be! Check in on this forum thread for updates and current information on the round table chats. (We moved it from the Chat Room to the Workshop so that more people can attend. Thanks!)
Find out when this is in your local time zone by using this calculator.
July 11, 2007 at 5:10 am · Filed under Bugs, Editorial, Features, Privacy, Site Security, Site Use · By The Janitor
[JULY 22 UPDATE: two more Etsy users report they see other users' convos]
Have you ever logged into your Etsy account only to see yourself in someone else’s account? Some Etsy users have reported seeing this.
On July 2, Facade compiled some of the threads in which different Etsy users reported similar accounts of apparently accessing other Etsy users’ pages, including convos and billing page. These posts were as far back as Feb or Mar 2007. To simplify viewing, I’ve posted Facade’s original post in the thread beneath Chris’ response copied below, 8 days later (he also locked the thread):
RevolvingDork says:
The only way this phenomenom has occured is when a user’s cookies are read improperly or multiple users are logging into the same machine. When it does occur, it is not possible to see any private data or alter any part of another user’s account. It is just the username at the top of the page that is shown incorrectly.
If you experience this issue, be sure to do the following:
1. Deativate any web accelerator programs you have running
2. Click Etsy’s logout button
3. Clear your browser’s cookies
4. Restart your computer
5. Log back into Etsy
If you follow these steps, your login should work normally.
Posted at 3:04 am, July 11 2007 EST
(bolding added by editor)
The bolded part disturbs me a bit - what exactly does “when a user’s cookies are read improperly” mean? User #1’s cookies can be read as those for user #2 - on a different computer, possibly in different state or even a different country?
Had the thread not been locked, people could’ve asked Chris to clarify his statement.
EDIT July 11: Click here to post about Chris’ post above or about other concerns on this issue.
___________________________________
Facade’s original post:
facade says:
What’s up with that bug that puts people inside the wrong Etsy account?
I’ve seen mention of it scattered all over the place, and eclipse rounded up a few more. I think the problem’s falling through the cracks because people have posted in threads that dealt with unrelated bugs. So I’m gathering examples here.
fallinstyle:
Someone else created two treasuries using her userid. She wasn’t logged in at the time. Nobody ever figured out how it happened.
http://www.etsy.com/forums_thread.php?thread_id=5142500
HeatherLynnWhite:
Saw someone else’s convos while logged in to her own account.
(Don’t know if she would have been able to read the convos.)
http://www.etsy.com/forums_thread.php?thread_id=5144215
magicforestcreations:
Ended up in someone else’s shop.
http://www.etsy.com/forums_thread.php?thread_id=5144215&page=2
Taina:
Kept seeing someone else’s convos when trying to check her own.
(Don’t know if she would have been able to read the convos.)
http://www.etsy.com/forums_thread.php?thread_id=5115794
sereneonion:
Ended up in misocat’s account.
(Could access misocat’s Etsy bill. Could *not* edit/delete misocat’s listings, thank goodness.)
http://www.etsy.com/forums_thread.php?thread_id=5054346&page=2
Please, somebody fix this. Even if random people can’t open my convos, they could still read that first line in the summary. I’m especially worried that someone else was apparently able to make treasuries under fallinstyle’s i.d.
Posted at 5:08 pm, July 2 2007 EST
EDIT July 11: Another thread in which melisap reports she appears to be logged into another person’s account - click here to view the thread (Chris locked this one, referring it to Facade’s now locked thread - copied above):
melisap says:
There was a recent thread on this and I thought I would repost because 1- it happened again and 2- I was logged into the same person’s account as I was before. I didn’t go anywhere in her shop, but I did screen print it for ‘proof’. Refreshing the page cleared the problem and brought me back to my page.
It’s scary that this happened on two different computers and that I ended up in the same account. This could be dangerous…
Posted at 5:15 pm, July 10 2007 EST
(editor-added bolding)
melisap clarifies in an ongoing thread
Both times this happened to me were on two separate computers to which only I have access to. A home laptop and a work computer. I was logged into the same person both times, and I have a screenshot of the gal’s store I was logged into . . . .
In addition, it is NOT just the username at the top. I can view her ENTIRE store. The front page has ALL of her listings. I have a screenshot, so please do not say that this is just a username at the top issue . . . .
This account I have never seen before and on two computers to which only I have access to.
EDIT by starrydesigns
Chillionaire says:
Hi all!
I wish I had more information to pass along right now, but I do want to remind everyone that even if for some reason someone gains access to your account, it is impossible for them to view all your billing info. In order to change any billing info, it must all be re-entered and card numbers are not visible to even you.
We hope to have more on this soon, and we will be sure to keep you updated.
—>Lori40
Posted at 2:30 pm, July 11 2007 EST
Another thread locked:
RevolvingDork says:
Shutting this down to prevent panic due to sensationalism — There is no known issue with login security on Etsy. If you are having issues, please bring them up with specifics in a new thread
Posted at 8:16 pm, July 11 2007 EST
[EDITOR'S NOTE: I will edit this when I have more time and I have had some sleep]
July 9, 2007 at 6:22 pm · Filed under Customer Service, Etsy Staff, Forums · By The Janitor
Recent hire - read the announcement:
stellaloella
Etsy Admin
stellaloella says:
It is with joy that I introduce you all to our newest Forum helper: RobWhite! The Community team is delighted to add a full-time Forum moderator to our group. We are confident that RobWhite will be a great asset in keeping the Etsy community a friendly and productive environment.
While he’s still brand new, RobWhite will be using a new feature we’ve just invented for newbie Admin in training — the EtsyTrainee account. This is an Admin account for new staff members to use while they are still learning the ropes. Please be patient and understanding as we mold RobWhite into an upstanding representative of the company. (He will sign all his posts under EtsyTrainee, so you know it’s him.) To start, RobWhite will just be moving threads and providing basic help; he will build up his responsibilities up from there. Eventually he will graduate to having the Admin badge on his own account and be a full-fledged Admin.
Please help me welcome RobWhite (as EtsyTrainee) to our team!
(It’s also important to note that RobWhite *is* his name; it’s all one word. It’s not just “Rob” — since Rob is Rokali who claimed it first in Etsyland by inventing Etsy. And furthermore it’s just too confusing if they’re both simply “Rob.”)
Posted at 4:19 pm, July 6 2007 EST
July 8, 2007 at 10:33 pm · Filed under Showcase · By starrydesigns
According to Showcase Gateway:
The Next Showcase spots will go on sale Friday, July 13th, at 12:00pm (noon) EST. We will be selling the next month of the main Showcase.
July 7, 2007 at 11:54 am · Filed under Features, Search · By Elizabeth
From this thread:
Rokali says:
We’re working on a complete overhaul. The technical challenge is:
Right now the database indexes itself & searches itself using something called T-trees (I think).
What’s needed is something outside the DB to index & search it, and we’re investigating the same search engine Wikipedia uses, called Lucene.
Trust me, I want this fixed, too, and I have a design for an Advanced Search page all ready to go.
Posted at 3:49 am, July 7 2007 EST
(Thanks to MinuOriginals for the tip)
July 6, 2007 at 7:08 pm · Filed under Site Maintenance · By Elizabeth
From the blog:
Hi all,
Tonight ( Friday night, Saturday morning ) Haim will be taking the site down at 2:00am EDT until approximately 3:00am EDT. He’ll be tuning up some of our deep systems and making Etsy more capable of further growth.
We apologize for any inconvenience this may cause, and we will do our best to keep it as brief as possible.
July 3, 2007 at 12:43 pm · Filed under Categories · By Elizabeth
From this thread:
stellaloella says:
At this time, we cannot say with certainty when this project will be completed.
The category restructuring is a very large project. We’re not just adding more subcategories, but completely re-examining how items are categorized on the site. We want to make an intuitive yet sophisticated system that’s easy for both buyers and sellers.
There are a lot of factors to consider here, as Etsy have many categories each with potentially dozens of subcategories. It’s not only a lot to plan and account for, but it’s also a big engineering project which always takes time.
We appreciate your patience with this project, as we fully agree that the current category system is not what it should be.
Posted at 9:37 am, July 3 2007 EST
(Thanks to MinuOriginals for the tip.)
July 2, 2007 at 10:27 pm · Filed under Bugs, Etsy Communications · By Elizabeth
http://blog.etsy.com/?p=339
Site Connectivity Issues
July 2nd, 2007
Within the past hour, our upstream bandwidth provider has been encountering
issues with one of its major routing hubs. This is causing sporadic loss of
connectivity between Etsy and the rest of the Internet.
We’re in contact with them trying to rectify the issue, but in the
meantime, you may experience a spotty connection to Etsy.
(Thanks to ElegantScarf for the heads-up!)
July 2, 2007 at 11:22 am · Filed under Etsy Communications, Images · By starrydesigns
RevolvingDork says:
Hi all,
There have been some concerns about image quality on the site. Images that have previously looked okay on Etsy look grainier when uploaded now. Fortunately, there’s an easy way to get better quality for your images.
To get the best image quality for your listings, you should upload your images as .jpeg — it’s the only file format suitable for photographs, and .gif and .png files will end up looking substantially worse after they are processed.
There are other unrelated issues with cropping that we’re looking into now, which some folks may also be having problems with.
If you are uploading jpegs and are still seeing quality issues, let us know here!
Posted at 11:08 am, July 2 2007 EST
