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UEN Exclusive: Interview with the creator of the “Heart-O-Matic”

 How are your hearts today?


If you haven’t seen it yet, the newest exciting Etsy tool is not on Etsy at all, it’s a third-party tool called the Heart-O-Matic. This is an unofficial site run and designed by Etsy seller Juln.etsy.com.
The tool has multiple functions:

All of the Heart-o-Matic results are on simple, quick-loading HTML pages. (no flash dizzy swirlies!) If you have so many hearts that trying to view them crashes your browser, the Heart-o-Matic will make heart tracking and stat keeping much easier. This is also especially useful for tracking new hearts and views to determine the effectiveness of any ads you might have bought, either showcase ads on Etsy or ads outside of Etsy.

Juln agreed to give an exclusive interview to UEN about this new sellers tool.

UEN: What inspired you to create the Heart-O-Matic?
Juln: Hearts are the one of the most important pieces of data a seller can use to gauge response to activity on Etsy. If someone has added your shop as a favorite, it means they liked something about your presence enough that they wish to return. That’s great for a retailer to know.
On the forums now and then, you hear of people with problems viewing their hearts. I had a slower computer for most of last year and it took a long time to view mine. Worse, many serious sellers were unable to view their data at all, as lists of over 2000 or so don’t work very well with standard flash viewer.
I wanted a way to quickly total up my hearts, and see the latest people who added me. After learning about the api access structure from Etsy’s jobs page, I saw the possibility to create my own viewer for the data provided by that system. I was pleased to see that the data also included the time of day, which makes it even more useful to sellers.

UEN: How long did it take to create, and what was the hardest part?
Juln: It took about 3 weeks of work, probably in a large part due to the requirement for me to figure out what I was doing! The system has been in a functional state for the past 2 weeks or so, and during that time I’ve done a lot to fix and improve the code. I found one of the most challenging parts was writing the page numbering code, actually. Planning the flow of logic within the programs is interesting. Writing the program has actually been pretty straightforward, and it works, but the difficult part has been to determine the right way to do things.

UEN: What’s your background in developing? Do you do this for your “day job”?
Juln: My last programming experiences were with Logo and Basic on a Commodore 64, maybe Arexx and Shell scripts on the Amiga. I’ve also done a bit of php and mysql work prior to this, so I don’t have very extensive programming experience to say the least. I’ve used exclusively Linux on my computer for years, though, so I guess you could describe me as an avid computer hobbyist.

UEN: Are you working on any other cool Etsy-related tools?
Juln: I have ideas for all sorts of tools involving Etsy! I’ve been pondering program that let you import your favorites from Etsy, to sort and categorize them. Enhanced view tracking that works item by item is another project I’m thinking about. I’ve been considering adding more data analysis to the Heartomatic, such as stats about times of the day people added you, and how many in each month. I would really like to create a tool to speed the Etsy listing process, a la the Turbo Lister or Auctiva for eBay - a program like that could make listing a lot faster, allow you to schedule listings, duplicate listings, all sorts of things that would help me personally as a seller, in addition to many other people.

UEN: What new feature would you most like to see Etsy develop?
Juln: After this experience, I would have to say a documented, thorough public API would be the best. That would allow anyone knowledgable to create their own features and interfaces for Etsy. Lots of other sites, such as Flickr, Google, or Amazon have APIs that allow outside folks to access their databases and write programs to extract, send, sort, and display information. eBay has a ‘token’ system to manage logins for outside programmers to allow people to access their logged-in data, and a lot of what I am interested, like the listing tool or sold history analysis tools, would only be possible if users could access their private account data.

UEN: You are a glass artist and you have an Etsy shop. What is your favorite and least favorite part of making your art?
Juln: The glass is quite fun to work with, no doubt! Blowing glass for an occupation rather than for a hobby is a bit demanding, I suppose. I’d say I don’t like dealing with the physical hazards of glass work so much these days, such as eye radiation or the exposure to weird metals and glass dust. As far as the commerce end of things, I find creating good photographs of the glass is much more of a challenge than actually making the pieces! On the positive side, working with the color chemistry is the most interesting aspect. Borosilicate chemistry is complex and interesting, and the appearance of the glass can change in somewhat predictable but often unexpected ways. Seeing glass rods floop and melt, and change from black to silvery blue or from clear to bright purple is fascinating and magical. Probably my favorite aspect of creating glass beads is how it has brought me into contact with the fabulous community of jewelry designers and crafters on Etsy!

Thanks for inviting me to answer these questions, Jen!

And thank you for building the Heart-o-Matic, Juln!

A Little Birdie (Or Two) Tell Us Some Major Changes Are Coming Regarding Etsy’s Payment System

We got a tip from a reliable source that Etsy will be implementing a currency converter, as well as a system in which the money is all handled through Etsy. In other words, buyers pay Etsy, and Etsy pays sellers.

This isn’t the first time we’ve heard about this… but now we have multiple sources, it’s worth passing on.

These are some major changes! No timeline that we know of. We’ll keep you updated.

Controversial Edits To Etsy’s Article on Wikipedia - Specifically, Privacy Issues

As we discussed in this post at the UEN, there are some serious privacy concerns involved with completely open buyer and seller history.

That discussion has spread into a situation with repeated edits/deletions to the article about Etsy on Wikipedia.org.

Looking through the history of the edits to the article, Vanessa Bertozzi, from Etsy’s PR department, has edited the Privacy section of the article to reflect more favorably upon Etsy. For example, here are two edits she made, one additive, and one subtractive:

Through feedback, a specific buyer’s purchases can be tracked. There is no option to make any part of the feedback history private again. All items, with their full descriptions, are visible to the internet at large. Etsy errs on the site of an open marketplace in which item prices and other information becomes part of the public record.

Vanessa added the bolded sentence above.

Many Etsy sellers are also buyers, therefore, the previous concerns also apply to them. Additionally, sellers are forced to display particulars of their business accounting to the internet.

Vanessa deleted the bolded sentence above.

However, someone has taken it upon themselves to vandalize the article, rather than dispute the edits Vanessa has been making. In the past three weeks, the “Privacy” section (and only that section) has been completely deleted three times. Two were entirely without comment. One had a comment about the section being “innacurate [sic] and immaterial to the article”. Requests to clarify that comment went ignored.

Someone really doesn’t like the “Privacy” section; but they have no interest in discussing how to fix it up.

Proper procedure for editing an article on Wikipedia is to discuss the edits and the reasoning behind them. Simple deletion of what someone doesn’t like will result only in restoration of the deleted sections.

The UEN will continue to follow this situation.

“Blanked” Avatar in Fora = Muted?

Occasionally, I’ve noticed a missing avatar or two in the fora. I’ve always assumed the user removed his/her avatar for whatever reason. Yesterday, I finally put it together - “blank avatars” seem to correspond to users being muted on the fora which meshes with my recollection of other avs that have gone blank recently. These same users’ avatars still are showing in their profiles and/or stores at the same time, just missing in the fora threads.

[edited]

Stay Tuned for a New Feature: Storque

Here at UEN we’ve been lucky to receive a tip through our fancy new tips form, and it’s a good one! Information on the Storque has been floating around the forums and Constitution, yet we haven’t mentioned it because (for one, we’re brand new, and also) it’s been hard to get a handle on what the Storque will actually be.

From the forums, we have had a few admin comments from Etsy’s marketing team (responsible for Storque content):

Matt says:

…We do have a press page now [edit: here], but a much expanded one will definitely have a place in the Storque. We needed much more real estate to feature all of the wonderful things the Etsy Community is getting up to.

Matt says:

“Storque” is just a sexier spelling of “stork.” My friend Nick Stumpf and I always wanted to start a newspaper called The Storque, simply so we could use the tagline “Where do Good Stories Come From? THe Storque brought it. (The agreement errors being intentional of course). When I talked to Rob about starting an Etsy newspaper I knew The Storque would finally get its wings. And yes, the Storque is going to be incredibly rad!

Matt, I thought it was some kind of brilliant hodge-podging of “storque” + “question” + “queue” (that would be everyone lining up to buy stuff from our stores), or maybe it was a sly nod to Que, Canada?

Vanessa says:

We’re launching the Storque in a couple weeks. This will be our new online community newspaper. One of the sections will be dedicated to How-tos. It was be sooooo kick-ass if we could collect how-tos from the whole Etsy community and have an online archive!

Sources: Forum Threads A, B, C, respectively.

Well, Anda of Etsy Labs dropped us a line with a few more hints about that kind of thing a Storque could be.

At this point in the Storque’s development, the newsletter looks like it will consist of all kinds of goodies, like admin announcements (swoon), articles and columns, videos and podcasts, reviews and shout-outs, and more. Plus, the Storque will be a convenient place for the press to learn more about Etsy as it grows and develops.

One part of the Storque’s function will be to gather the important news and admin announcements together in one place, since (as we at UEN know well) sometimes finding admin statements feels like searching for a needle in a huge, hairy forum thread. It sounds like the goal of the newsletter is to be useful, entertaining, and to promote community atmosphere at Etsy. Anda tells us that the Storque will give insight into “behind-the-scenes, where-our-hearts-are stuff,” and sellers can never get enough of that!

We’ve also been informed that Storque isn’t taking away from anything else, but actually some of the Storque’s functions will be helpful to the development of Etsy.com. That is a really exciting thought. I personally can’t wait to see how the development of the newsletter can be incorporated into Etsy.com, plus I caught something about everyone having Etsy blogs (could that be related? Full post coming soon), so the future should be very interesting.

Look for the Storque very soon, likely within the next few weeks (but no promises)! Sellers (and perhaps buyers) may want to start prepping turorials for inclusion in the Storque:

EtsyLabs says:

I know there is talk of having a tutorial section in the upcoming Storque newsletter. There will most likely be a form to sign up to create one for it! So yes…get planning and we will keep you posted on the progress of it.

Source: Forum Thread