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Archive for Site Maintenance

(DONE) Work happening on the Search/Category databases….

Just FYI in case you had issues this morning.

http://www.etsy.com/forums_thread.php?thread_id=5356227:
New/edited listings may take a little bit of extra time to show up under categories and when using search. There is a little bit of emergency maintenance work going on which should be done by 8am EST….

- H
Posted at 6:48 am, December 5 2007 EST

Forums, Convos, and Gift Guides temporary downtime

In this thread, kfarrell says:

We have heard scattered reports of connection problems with the forums and convos. In order to investigate the problem, we will be taking the forums, convos, and gift guides down temporarily. We will keep the downtime as brief as possible. Check the Storque for updates on the situation. Thank you for your patience!

(it’s back up)

Gift Guides are temporarily down

RevolvingDork says:

After spotty uptime throughout its maiden voyage, the Gift Guides have been taken down temporarily for maintenance. Our team will be working hard on getting the code ready for the tens of thousands of folks out there who want to check them out. We’ll get them back online as soon as possible — when we do, we’ll let you know in the Storque!

Posted at 11:25 pm, November 20 2007 EST

Brief Site Outtage

In this thread, RevolvingDork says:

Hi all,

We encountered a problem today that rendered the main site inaccessiable for roughly 10 minutes. It started around 2:43pm EST.

It stemmed from an internal long-running query that eventually cut the master database off from the web servers.

We’ve stopped the query and are taking actions to ensure that it doesn’t happen again.

We apologize for any inconvenience this has caused. if you encounter any further issues that seem related, please let us know here.

Connectivity Issues

RD explains in this thread why the Etsy site has been down at times today:

After being unable to access Etsy from our Brooklyn office, we discovered that our service provider is experiencing some issues today. Due to these issues, some users may be unable to access Etsy entirely, depending on their route to our datacenter.

We’ve been in contact with our service provider, and it looks like the issue has been largely resolved.

We apologize for the inconvenience — we’re going to work with them to make sure it stays up.

Treasury and Chat down for maintenance

jared says:

The Treasury and Chat are momentarily while we do some deep cleaning maintenance.

We expect to bring both features back up by midnight EST (approximately one hour from now).

Thank you for your patience!
Posted at 11:09 pm, September 27 2007 EST

Edit: Treasury and Chat are back up as at 12.02am. Good job, guys!

Scheduled Downtime Tonight ( Sunday night )

RevolvingDork says:

Hi all,

There have been some database issues today that have been causing problems for those who have attempted to list new items within the last half hour or so. We’ve got the system back into a state where these issues should no longer occur, but we’re going to do some maintenance tonight to prevent it from happening again in the future.

We’ll be taking the site down at 12:00 midnight EDT tonight ( Sunday night ) for approximately 30 minutes.

We apologize for any inconvenience this may cause.
Posted at 10:18 pm, September 9 2007 EST

EDIT: Up now.

Forums down, August 17, 10:25 PM EDT

http://www.etsy.com/forums_down.php

The forums are temporarily disabled while we perform maintenance on them.

They’ll be back online as soon as possible!

Edit by starrydesigns

Forums are back up when I checked at 11:05pm EDT

Update by JB

haim says:
Yea, sorry about taking the forums down without warning. While we were doing the convos work we found an issue effecting the forums server itself. I pulled the forums down for a bit so we could do a quick hardware fix.

Also yes I did try and write up my first post correctly. (Affect, NOT, etc) cause some people were unwilling to let my poor little mistakes slide… ;)

Convos going down tonight, August 17

haim says:
We have to take down the convo system for work this evening. The estimated downtime will be 2-3 hours. This will only affect the internal convo system, and will NOT affect email notifications for sales.- H
Posted at 7:14 pm, August 17 2007 EST

Update:
Convos are down.
http://www.etsy.com/convo_down.php

update by JB
haim says:

Doing the last of the work now, after that we test and then hopefully bring them back. I’m hoping we should be done by 12:15ish EST….

He probably means EDT not EST

Convos will be down for 3 hours

Haim has announced that the convo system will be down for two to three hours tonight, starting at 1 AM EST.

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