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Archive for Site Maintenance

Big News: Rokali returning as Etsy CEO

According to this just-published Storque article, Rob Kalin/Rokali will be returning in 2010 as Etsy’s CEO. Maria Thomas, acting CEO for nearly two years, will be leaving Etsy. Here is the article (authored by pesmou and Rokali) in it’s entirety:

Rob Kalin, a.k.a. Rokali, is an Etsy founder.

As 2010 begins, I will return to Etsy as CEO, and Maria will leave the company.

Maria joined Etsy in the middle of 2008 and led Etsy through an important foundational phase. We are a profitable company now, and Maria helped us reach this major milestone. She worked day and night, weekday and weekend; she traveled around the globe meeting up with hundreds of Etsy folks. Her long experience and business skills were hugely helpful.

As Fred Wilson, an Etsy investor and board member, says: “Maria took the helm at Etsy nearly two years ago and has led the company through a critical period of retrenching, rebuilding and significant growth. Beyond the financial, Maria worked tirelessly to right the ship and to focus the company on being true to its founding vision and values.”

Jim Breyer, also an investor and board member, adds: “Maria made important contributions to building the operations of the company during her tenure, and we appreciate it.”

From all of us at Etsy, a big Thank You! and a friendly embrace, Maria. We are grateful for your dedication.

I will be sharing much more with everyone in the near year. I look forward to seeing familiar faces again, and all the new ones, too.

Rob

————————————————————————————

Dear Friends and Colleagues,

When I came to Etsy nearly two years ago, we were a young start-up with grand ambitions and great potential. Today, Etsy is a thriving, global community fueled by millions of buyers and hundreds of thousands of sellers.

Thanks to the tireless efforts of Etsy’s remarkable employees, we’ve created a vibrant marketplace and a brand that’s on the leading edge of a cultural movement. I am so proud of the progress we’ve made since early in 2008. We’ve overcome incredible challenges…from our honest beginnings dealing with departing colleagues, endless technical challenges, and broken elevators, we’ve persevered to welcome new members to the team, shore up the technical infrastructure, celebrate our new office space, and – most importantly – to deliver more services to our customers. I want to thank all of you for the opportunity to work together and for teaching me so many things about this extraordinary community.

Etsy is a now profitable company; in the last two years, revenue has increased seven-fold. In the past month alone, around 11 million visitors have stopped in to be inspired, to shop, and to connect. Last week, we announced our first major acquisition and in January, Etsy will open its doors in Berlin.  In many ways, the journey is just beginning.

I want to communicate heartfelt thanks to Etsy sellers and shoppers. I have had the privilege of personally meeting or interacting with thousands of you from New York to Vancouver to Minneapolis and Paris and all across the globe. The spirit of craftsmanship is present in your varied and beautiful work and in your collective pride to do a job well, always adding a personal touch. It was incredibly motivating to hear your stories of hope, confidence and economic empowerment. It is this sense of humanity and connectivity that attracted me to work at Etsy in the first place. You reinforced for me the importance of Etsy honoring personal, individual connections even as business blossoms.

I will continue to shop on Etsy and look forward to watching it grow. And, I hope to continue learning from the difficulties and possibilities inherent in all our crafts.

Thank you and I wish you all a joyous and productive 2010.

Maria

___________________________________________________________

There will be a Town Hall meeting with Rob in Etsy’s Virtual Labs in the New Year that will be recorded for those who cannot attend. For now, happy holidays!

Follow the discussion in this thread.

Unscheduled Site Maintenance: Thursday Morning 3/12

Source: The Storque
Etsy will be offline for approximately 20 minutes at 2am EDT, on Thursday March 12. (tomorrow/tonight, depending on your time zone)
Follow this link to convert to your local time zone.

Update with Etsy CTO Chad Dickerson

Etsy’s Chief Technical Officer Chad Dickerson wrote an update today on Etsy’s technical progress and plans for the coming months.

Key points included:

  • Monitoring and Communication
  • we rolled out a sophisticated monitoring system in November that today enables us to keep an eye on 700 services running on over 170 pieces of hardware, including servers, network gear and storage systems. When there is an issue with one of our systems, our engineers are proactively alerted. The monitoring system performs over one million automated checks every day — about 12 checks per second — and notifies us of any problems 24×7.

    We also use a third-party service from Gomez to proactively measure page load times for Etsy at various points around the world. Gomez (which is used by 14 of the top 15 most visited sites on the Web) is an incredibly rich information source and tells us how fast Etsy’s home page is loading right now in Los Angeles, or last week in Madrid or the average for the world last Tuesday.

  • Performance and Scalability
  • our performance as measured by our own systems and Gomez has vastly improved in the past six months even as site usage has grown considerably. In other words, the changes we have made to our systems and approach are demonstrating scalability. The numbers from Gomez, our third-party measurement service, tell the story in clear measurable terms. Our home page now loads 2-3 times faster in most locations around the world compared to October and as much as nine times faster in some places

    We achieved some of these improvements by using the services of Akamai, a web infrastructure company. Akamai directs 25% of the world’s Web traffic using 40,000 servers in 70 locations around the world.

  • Search and Developer API
  • When I arrived in September, Etsy’s search function was unacceptably slow, plain and simple. As I wrote in that update: “Some searches are taking as long as 60 seconds to return results and others are timing out altogether.” We began work on Search immediately. You should have noticed speed improvements in search and across the whole site beginning in November as we improved existing search and eventually migrated the backend entirely to a widely used open source platform (Solr) in January.

    In February, the Etsy API has also been released to a small group of developers and a public beta launch will follow soon.

  • Looking Ahead
  • Looking ahead, our goals in the Engineering Team are very simple: to continue to refine Etsy’s technology architecture towards a high-performance and scalable model, and to deliver the new features to buyers and sellers in the areas described in Maria’s update on Etsy’s priorities for 2009.

Source: this Storque article

Post-maintenance view loss resolved

Early this morning Etsy was down for 4 hours to perform scheduled maintenance. When the site came back up, some users reported their view counts had dropped. This bug has been fixed. Etsy has restored the missing views, except for any views which occurred between 5:45-6:45AM EST.

Source: this forum post and this forum thread.

There was an additional post-maintenance bug in the forums, a few threads got mixed up out of order and some replies are displaying in the wrong threads. The bug seems limited to a few threads posted right before or after the maintenance.
Source: this forum thread

Etsy Publishes 2009 Site Maintenance Schedule

In this Storque article, Etsy admins chaddickerson and Vanessa announce not only upcoming site maintenance slated for January 26, but for all of 2009:

On Monday, January 26th from 2am EST until 6am EST*, we will be doing scheduled maintenance on Etsy’s systems.  During this time period, all functions on the site will be unavailable and all Etsy users will be directed to a page that notes that the site is undergoing scheduled maintenance.   For updates during the maintenance window, please see http://fix.etsy.com.  (Note: Any sellers who have purchased a Showcase that would run during this maintenance window will receive a pro-rated credit for the 4-hour maintenance period.)

We have planned a number of behind-the-scenes changes and improvements for 2009 that will enhance the stability and scalability of the site but will require site downtime. To minimize the disruption to the community and allow all of you to plan as far in advance as possible, we have set maintenance window dates for the rest of 2009.  Below are the planned dates (all times are 2-6am EST*):

  • Monday, February 23
  • Monday, March 30
  • Monday, April 27
  • Monday, May 25
  • Monday, June 29
  • Monday, July 27
  • Monday, August 31
  • Monday, September 28
  • Monday, October 26
  • Monday, November 23
  • Monday, December 28

We will communicate these dates in advance each month as a reminder. While there may still be  occasional emergency maintenance windows, our goal is to use these regular planned maintenance windows to proactively make changes that will minimize emergencies.

Please add your comments or concerns in this forum thread.

Thanks in advance for your patience during our site maintenance periods, and thanks for using Etsy!

*To translate 2am EST into your local time zone, please click here.  For 6am EST, click here.

Etsy hiccups are being worked on tomorrow morning

Source- this Etsy forum thread

matt says:
Hi,

THis is not a browser issue.

We have identified the issue that is causing the intermittent site issues in which users get a page that says “Etsy just experienced a brief hiccup.” We have a plan in place to address this issue.

We have decided to make the needed changes between 4am-8am EST when site load is typically the lowest. If we tried to correct this intermittent issue today during our high-traffic period, we could make what is an intermittent problem more severe, so we made the decision that would have the least impact on our users. The plan we have in place will NOT take the site down during this period, assuming normal traffic levels. So, for the time being, some of you will continue to have these hiccups occur. Tonight’s fix should alleviate the problem.

Please watch http://fix.etsy.com/ for updates tomorrow morning. Thanks again for your patience. We apologize for the issue and look forward to correcting it.

I think this means it’s happening tomorrow morning (Friday morning)

Update 1/16/09
Matt says

This morning around 4:00am, the changes to address the hiccup issue were completed successfully. We are monitoring them closely now.

AOL users may still be seeing the Etsy “hiccup” page because it is cached in AOL’s servers, not in your browser, so clearing your cache may not help. Others using services that use similar proxy servers may also experience the same problem. We made a change to our server configuration that will make this much less likely in the future.

We will keep you posted should anything change.

January 4 server reboots and errors

Source: http://fix.etsy.com/

Intermittent errors

10:30am EST: As noted in this forum thread, we are done with the server reboots.

9:30am EST: By “intermittent,” we meant problems for a few seconds, if you experienced an issue at all. We just wanted to let you know just in case!

9:01am EST: You may be experiencing intermittent errors on the site right now. We are working on it.

We are also posting updates in this forum thread: http://www.etsy.com/forums_thread.php?thread_id=5939800

This was posted on the morning of Jan 4th.
However just now, at approximately 11:39 PM EST, Etsy had a brief “hiccup” or downtime.
The page said to go to the fix.etsy.com site for more information, but that was down as well.
When Etsy came back up, so did fix.etsy.com.

update:
http://www.etsy.com/forums_thread.php?thread_id=5980673&page=2

chaddickerson says:
We did have a network issue that affected access to the site for less than a minute. We are investigating.
Posted at 11:58 pm, January 3 2009 EST - Report this post

New login alerts for scheduled maintenance

There is a new alert system being used, that when you log in on Etsy you see a news alert in blue, right above the pink alert that says you need to leave feedback. The current alert says:

We are performing site maintenance on Monday, October 27, 2008 from 3-6am ET. Etsy will not be available at that time. Please read this Storque post for more details.

maintenance alert

maintenance alert


These login alerts were Etsy’s response to users who either do not get the news emails or do not read the Storque, and who had asked for a more noticeable way to learn about site maintenance.

see also this previous article about the maintenance.

Etsy will be down for scheduled maintenance Monday morning

Etsy will be migrating their database to new hardware on Monday morning October 27, 2008, which will result in Etsy being down from 3am until 6am (eastern US time).
The Storque will also have some scheduled downtime this coming Sunday, for one hour. 11 pm-midnight.
Source: This Storque article

Etsy’s CTO Chad Dickerson said:

I’m just completing my seventh week as CTO here at Etsy, and the Engineering Team here is continuing to work on the infrastructure for the site, including putting in some new systems and processes in place that will make Etsy more reliable both for the holidays and for the long haul. Next weekend, we will be migrating Etsy’s master database to better and faster hardware. Since the master database contains the most essential information used to run Etsy, the key functions of the site will be unavailable. We have scheduled this maintenance for 3am until 6am ET on Monday, October 27, 2008. We will have a page up noting that we are in maintenance mode, but you will be unable to use search, listings, checkout, Storque, forums, convos, or anything else you normally use at Etsy. Because this is a significant migration, we wanted to give you plenty of advance notice.

This weekend, we will be taking the Storque database down for maintenance from 11pm-midnight on Sunday, October 19, 2008. Storque will be unavailable during this time.

You might notice that the maintenance window for the master database is 3 hours, whereas the maintenance window for the much smaller conversations database on September 22 was much longer (approximately 11 hours). This is not a coincidence, but very intentional and the result of better planning and execution. Since September 22, we have begun putting a more thoughtful and intelligent design in place for our database systems with the specific goal of shortening maintenance windows and any downtime you will experience. As we continue to work on Etsy, we will do whatever we can to minimize the disruption for all of you.

For both of these maintenance windows, we will be posting updates to fix.etsy.com.

Thanks for your patience as we continue to work to make Etsy better!

This announcement was also made via email if you are subscribed to the news alert emails. You can sign up for those here.

New alerts added at log in

Etsy has added a new alert at log in, just below the top navigation bar (where alerts currently appear regarding feedback and billing).

Today’s login alert reads

Etsy will be performing site maintenance starting 7pm Sunday EDT. Click here to read more.

In this forum thread Stellaloella asks:

What suggestions does the community have for us? What do you all think it would be important enough (other than site maintenance) to require a login alert?

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