Archive for Payments
April 3, 2008 at 2:46 am · Filed under Miscellaneous, Payments, Profit · By quirke
We just discovered this free handy-dandy Etsy Fee Calculator!
It uses your item price, quantity, shipping charges, cost of postage, PayPal fees (percent and flat sale fee), Etsy fees (percent and listing fee) to calculate your item profit. Of course, don’t forget to subtract your materials costs and overhead to get your true profit.
The Etsy Fee Calculator also has a reverse-calculator that allows you to enter a desired profit to calculate how much you should charge to receive that profit.
The Etsy Fee Calculator is brought to you by Doug Boudreau.
March 20, 2008 at 4:59 pm · Filed under Bills, Miscellaneous, Payments · By quirke
According to this Storque article, sellers can now download their sales information in CSV format to spreadsheet programs on your computer.
Sellers who do their own accounting will be excited to hear this: you can now download your sales information to your computer in CSV format ( Here here! for “comma separated values”)!
A CSV is a type of file that can be opened by programs such as Microsoft Excel or Open Office Calc (a free spreadsheet program). If you go to Your Etsy > Sold (orders) you’ll now see a link at the bottom to “Download this sales data as a CSV.” By selecting the month and year near the top of the page, you can download sales info from your shop for each month you’ve been in business.
Did you know CSV files are also available for your monthly Etsy bill? To download a month’s worth of billing information, click on the appropriate month in Your Etsy > Your Etsy Bill and click “Download this entire monthly statement as a CSV file.”
Comments for this article are open.
December 14, 2007 at 10:33 pm · Filed under Bills, Payments · By quirke
Some very important changes to the Etsy billing process are outlined in this Storque article:
Attention sellers! This is an important message about your bills!
In order to keep Etsy growing, we rely on the fees we collect from sellers. This is vital to the success and future of Etsy. As of January 1, 2008, a new Billing Policy will be put in place to motivate sellers to settle overdue accounts. The following is a description of how this will affect sellers who have not been paying bills.
If you did not pay your September bill when it was due on October 1st, that bill became overdue on October 15th. On November 15th, it became one month overdue. On December 15th, it became 2 months overdue. On January 15th, three months over due.
If you do not pay the overdue funds accrued in September or before, your account will be suspended on January 15th.
If you just do not pay the money from your bill that was accrued in October (overdue on November 15th, one month overdue on December 15th, two months overdue on January 15th), then you will not be able to relist items until you pay that amount incurred during October.
So, the policy goes into effect on January 1st and you should pay before January 15th, or you will have to deal with these penalties.
Please, please pay your bills. If you do it now, you will save yourself a big hassle. And you will save Customer Support many, many headaches (and time not spent helping newbie shoppers!).
You can find our previous coverage of Etsy bill issues here.
update, December 18. Edit by JB
This new Storque article attempts to clear up the confusion about bills.
Dear Sellers!
Your Etsy bill is due on the 1st of each month and you can pay it at any time. It becomes overdue on the 15th of the month, at which point you may start to notice some nagging reminders popping up in Your Etsy.
In order to clear up some confusion about billing, we’ve extended the payment grace period until 12:00 am on the 16th of each month, meaning you will not see any nagging overdue notices until then. Our billing time is in UTC (UTC is Coordinated Universal Time), so that’s midnight for folks in London and 7:00 pm on the 15th for the East coast of the USA.
And don’t forget, starting on January 1, 2008 we’ll be taking action on overdue accounts, so make sure you’re current!
The article is closed to comments.
edit Dec 24 by JB
Dec 21 Storque update:
As of January 1, 2008, a new Billing Policy will be put in place to motivate sellers to settle overdue accounts.
This is how billing works:
* Your balance from the previous month is due on the first of the following month.
* Your balance must be paid in full by 23:59 UTC on the 15th of the month.
* Accounts not paid up by that time are considered overdue.
* Accounts 2 months overdue will automatically be suspended from listing, relisting, and renewing items.
* Accounts 3 months overdue will be suspended.
The article is closed to comments.
October 29, 2007 at 4:18 pm · Filed under Bills, Customer Service, Email Notifications, Etsy Communications, Laws & Regs, Payments · By The Janitor
Unfortunately, I had to post this info here at UEN as Admin locked down a thread that was posted to call to Etsy’s attention a possible gap in their billing system reminders. Perhaps Lauren misunderstood my OP. I was not asking for specific resolution of my specific billing situation on the thread (I had already dealt with that via email via the Etsy channels). Instead, I was trying to inform both the Etsy people in charge as well as the Etsy users of the situation encountered.
In a nutshell, my account is not in arrears. I paid the balance on my account (Sept balance) on Oct 16. On October 28, I received this boilerplate email (I was not the only one to receive it):
Dear Soap-
[editorial not: one or more discretionary sentences added by relevant admin, the rest of the email is boilerplate] I’m an admin at Etsy, and I wanted to
thank you for running a successful shop on our site.
I’d like to remind you that as of October 15 your Etsy bill of $46.55
(USD) is currently overdue. It’s really important that you pay this
soon. As of January 1, 2008 we’ll be applying penalties to overdue accounts.
To pay your bill, log in to your Etsy account, then go to Your Etsy >
Your Etsy Bill > Make a Payment Now. You can even make partial payments
to incrementally pay off your remaining balance. (If you’ve already paid
this off - thank you!)
It is our driving goal to give all artists the tools and technology they
need to make a living making things. Your success is testament to ours.
That said, running Etsy costs money, and we depend on our users to
promptly pay our reasonable fees.
I’m here to answer any questions you may have about your bill. Just
send me an email.
Thank you!
[edited out specific admin name]
Etsy Admin
Emailed to me October 28. The issue? My account wasn’t in arrears when Etsy sent the above email out to me. I had already paid the balance showing on October 16, as is showing on my bill page (page 5 of 10), and consistently have a smiley-face on my account page.
As I suggested on page 2 of the thread Lauren locked down,
[m]aybe Etsy can append the current boilerplate with something like “If you have already paid your bill, please disregard this email.”
EDITORIAL:
If Etsy/Lauren doesn’t want me (or anyone) to post these sorts of legitimate issues - which I wasn’t sure was a bug (the title of the section IS called BUGS) - I gladly will take the issues off Etsy next time they occur. The OP clearly wasn’t asking for a resolution to my specific problem. The title of my thread was “Is anyone double-checking before sending out erroneous emails?” in case someone missed it. THAT was the purpose of my post.
I would think Etsy’s legal department would be concerned about and double-checking internal procedures and policies regarding billing issues. But what do I know.
UPDATE:
Someone’s comment reminded me. I forgot to quote from Lauren’s parting shot -
The reminder emails being sent were generated with info from October 15 — which is when the most recent bill was due. The email should have stated something to the effect of, “If you’ve already paid this off - thank you!”
UPDATE: edited because I missed the verbiage. “(If you’ve already paid
this off - thank you!)” is in the middle of the email in the paragraph on giving instructions on how to pay, which I skimmed because I didn’t need those instructions (already paid up), so I missed it. It might be more noticeable off-set by itself or brought to the top of the email, before people are told they are in arrears.
October 6, 2007 at 11:57 pm · Filed under Bills, Email Notifications, Etsy Communications, Payments, Site Use · By The Janitor
Read full info here.
See related UEN post here.
Your Etsy Bill
Article Header Image
Story by CustomerCare, Dillinger, RevolvingDork, TechUpdates
Published on October 5, 2007 in Etsy News
We’ve just implemented our reminder system about paying your bill. You’ll now see an alert bar just below the header and, if you have fees more than 3 months overdue, an interstitial screen letting you know.
Until the end of this year, reminders are the only consequence of having overdue fees. Starting in January of 2008, accounts with fees that are 3 months overdue will not be able to list new items, and having fees 4 months overdue (or greater) will lead to account suspension. We’ll always contact anyone with overdue fees several times beforehand to makre sure things are OK and see what we can work out.
Please see the handy chart [in the Storque article] for a reference guide to overdue-ness.
[chart not displayed here]
Once again, until the end of this year, reminders are the only consequence of having overdue fees. The text in the image above that’s light grey & italics show what will happen in 2008.
September 10, 2007 at 5:11 pm · Filed under Bills, Payments · By quirke
In this post, RD explains that Etsy’s new credit card gateway does not accept names or addresses with international characters. Sellers who are having trouble paying their Etsy bills should try removing any international letters or symbols from their credit card info.
September 10, 2007 at 3:44 am · Filed under Bills, Payments · By starrydesigns
RevolvingDork says:
Want to be a final-stage bill tester?
Join me and Haim in the chat room *right now*!
Posted at 3:25 am, September 10 2007 EST
Edit: Testing has ended. Thank you for your time! :)
July 27, 2007 at 5:16 pm · Filed under Bills, Bugs, Miscellaneous, Payments · By Kate Black
Etsy just announced that they will begin “The great bill charge of 2007,” beginning tonight. They expect it to take 72 hours to complete.
This is in conflict with users’ Etsy Bill page, which states that unpaid bills will be autocharged between 08.15.2007 and 08.27.2007.
[ source ]
EDIT by Soap: See new thread for ongoing coverage
July 18, 2007 at 10:42 am · Filed under Features, Payments, UEN Exclusive · By Elizabeth
We got a tip from a reliable source that Etsy will be implementing a currency converter, as well as a system in which the money is all handled through Etsy. In other words, buyers pay Etsy, and Etsy pays sellers.
This isn’t the first time we’ve heard about this… but now we have multiple sources, it’s worth passing on.
These are some major changes! No timeline that we know of. We’ll keep you updated.
July 18, 2007 at 3:25 am · Filed under Bills, Customer Service, Email Notifications, Etsy Communications, Payments, Site Use · By The Janitor
[UPDATE 7/23 - people might want to check their charges diligently - please read my post of 7/23 about how my bills have been altered]
Rokali says:
We are finally all setup with our new merchant account provider, which means that we’ll be running the Etsy bills on a timely schedule once again.
It’s been several months since we were able to successfully auto-charge bills (though you have been able to manually pay your bill if you chose to do so).
We realize that some people’s bills have added up over these months, and we’re here to help you sort everything out.
Our plan is:
* Bills from $2.00 to $200.00 will be auto-charged on the 27th of this month.
* Any individual bill over $200.00 will *not* be auto-charged this month. We’re going to contact every seller with such a bill and help to make sure everything works out.
* Bills below $2.00 will not be auto-charged at this time. The amount is too small to reliably collect, and we’re doing this to avoid declined charges with this as the cause.
Please note that the above amounts are *per bill* and not the total amount owed per seller. This is how our current billing system functions.
Questions? Need help? Please email billing [!at] etsy.com.
Posted at 3:15 am, July 18 2007 EST
Here is the copy of the email I received regarding my account (with all personal details edited out):
Dear soap,
This is an important email about your Etsy bill. Please read it
carefully. We have not been auto-charging Bills, which means that unless
you manually paid your bills they have not been paid at all.
Over the past several months, as Etsy has been growing, we had to setup
a new merchant account. This has prevented us from auto-charging, but
we’re happy to say we’re back on track.
Your account status is good, but please note we’re going to be
collecting on all your bills over the next 10 days. If you need
assistance with anything, please email billing@etsy.com right away.
———————————
You have a total of *3* unpaid Etsy bills:
Bill #[edited out] $[edited out]
Bill #[edited out] $[edited out]
Bill #[edited out] $[edited out]
TOTAL DUE: $[edited out]
———————————
We will be auto-charging the amounts you owe. Each bill will show up as
a *separate charge* on your credit card statement.
Want to see more details about your Etsy bills?
1. Login and go to Your Etsy.
2. Click Your Etsy Bill on the left (under Money).
3. Look in the Unpaid Bills box, on the bottom half of that screen.
4. Click the Month name of the bill, and you’ll see a full list of all
charges.
You’ll see any bills that need to be paid. If you don’t see any, you’re
all paid up. If you do have unpaid bills, it will show you the total
amount due. This is what we’ll be auto-charging within the next 10 days.
*What to do now?*
A) You can do nothing and we’ll auto-charge your bills according to the
schedule below. Please make sure your bills are correct and your credit
card is OK to accept the charges.
B) You can login and pay your bill(s) manually.
*Auto-Charge Schedule*
This schedule is based on the total amount of the bill. For people with
larger bills, we’re giving you more time to contact us and make sure
everything is in order.
- $2.00 to $200.00 bills will auto-charge on July 27th, 2007.
- Bills over $200.00 will not auto-charge this month. Instead we’ll
contact you directly and work out the best payment solution.
If your bill is under $2.00, we will not be charging it at this time.
There’s nothing you need to do for now, and you’re free to continue
using Etsy as you’ve always done. When your bill grows to something
$2.00 or over, that’s when we’ll charge it. (We’re doing this because
many credit card companies will not accept charges this small.)
If you have any questions please email us right away at billing@etsy.com.
Thanks!
Etsy
