Archive for Forums
January 17, 2008 at 4:47 pm · Filed under Forums, Miscellaneous · By quirke
Today the Etsy fora were unfortunately subjected to a very offensive thread, which was quickly deleted by admin along with several other threads discussing it.
Admin also deleted the user account, but the user was apparently still able to post for several minutes after the “brick wall” appeared in their account.
RevolvingDork commented on the issue here:
RevolvingDork says:
There was no hacking involved, but it can take a few minutes for a user ban to fully propegate through the whole system. They’re fully gone now, however.
January 8, 2008 at 1:06 am · Filed under Forums · By Lis
Etsy seller MagicJelly asked for clarification on Etsy’s policy against “calling out” other sellers in the forums in this thread. Etsy admin Rob White elaborated on the policy here:
I know it might sound like a tired old saw, but what I’m perennially most concerned about is that the passion that comes out here not be directed against other members of the Etsy community. I’ve seen many of you say a paraphrased version of this, and you’re absolutely right. As we work behind the scenes to improve the site and to make the Etsy experience better for both buyers and sellers, we have this space for the community to speak its mind. We accept and welcome your criticism. We know that what we’ll see are opinions that will support and oppose the things we have and have not done.
That’s okay. Criticism is okay.
The Forums are here for a whole gaggle of reasons, I know you know that. We do listen, we try to read pretty much everything and when we don’t respond directly, we still make note of the ideas and opinions that come out. We make it a point not to treat any members of the community differently as a result of their suggestions, ideas or criticisms. If you feel that that’s not the case in some particular situation, please send us an email to community (!at) etsy dot com and we’ll look into it.
(on the original topic of this thread, a positive comment about a shop is not, repeat, not calling out. Quote me on this as you need to!)
The action that we take on a thread is based upon our judgment of the situation in said thread as it pertains to our rules in the Terms of Use and the Dos and Don’ts. Reporting a thread (send -those- emails to community (!at) etsy dot com for fastest response, not to abuse or support) assures our attention on that thread, but we base our actions specifically on our judgment, not on the recommendations by those who report the thread, nor on how many people report it.
We don’t discuss private disciplinary matter with other community members, as has been said before. But if you have a “whaaaaaaat?” reaction to the way a thread was handled, send an email to community (!at) etsy dot com ad we’ll try to help you as far as we can without jeopardizing the privacy of any people who may be eligible for further action.
…that was predictably long. I’m sure I missed some concern(s), though - let me know what I missed, so I can go back and address them! And my apologies to GreenMamba for making her stay up for naught. YarnGirlStuff, too, if she went to bed. I hope this reply finds them well in the morning. =\
November 30, 2007 at 6:45 pm · Filed under Forums, Miscellaneous · By GreenMamba
Today, Etsy said farewell to its familiar golden lock icon. The tiny padlock graphic, indicating that a forum thread had been locked to prevent further comment, has disappeared for good. Admins still have the ability to close threads, but don’t bother to go lookin’ for them.
Forum regulars will notice a tiny change today: the disappearance of the little golden lock icon. Threads will be referred to as “closed” instead of “locked” to reflect this change. That little 8-pixel icon carried some heavy baggage; we feel the weight lifting already!
Read the Storque article here.
edit by JB:
commenting on that Storque article is also closed.
November 15, 2007 at 10:34 pm · Filed under Forums, Site Use, The Storque · By GreenMamba
In this Storque article, community admins RobWhite and stellaloella give Etsy forum goers an outline of what to post where, section by section.
Excerpt:
Site Help
have a question about the site? ask the community and Etsy staff
- questions about how to use the site
- questions about site features
- questions about site policy
Ideas
have a way to make Etsy better? let us know!
- suggestions for new features
- discussions of changes to the site
- sometimes Admin announcements go here (unless they fit in better elsewhere)
Bugs
if you’ve found a glitch in the site, please report it here
Crafting & Business
share and seek advice about creating items and running a shop
- advice/questions about marketing a shop or successful selling
- advice/questions about running a shop
- advice/questions about running a business
- requests for promo items for goodie bags, giveaways, etc
- threads about PayPal issues
- shipping and postage discussions
- photography questions
- crafting how-to help
- shop critiques
Etsy Teams
connecting people locally and globally, while getting the word out
- “anyone from (location)?” threads
- street team discussions
- blog threads specific to street teams only
- threads discussing street team sales/promotions/ contests
- collaborative art projects
- craft fair or local crafty event announcements
Promotions
having a sale? looking to shop? post here!
- “show me your…”
- “I’m looking to buy…”
- Alchemy-type requests for custom items
- anything that is advertising or promotion
- sales threads for street team promotions
- sharing your favorite shops or recent purchases
Etc.
if it doesn’t fit in another forum, it belongs here
- anything goes in Etc (unless it fits in one of the above sections)
- socializing
- threads about blogs
- NOT your diary entries
Please note that these are not hard and fast rules, and often there will be threads that still don’t quite fit. We use our best judgment if/when moving those. We hope this will help the whole community by keeping the Forums more organized and user-friendly.
An extra tip for this week: Make sure the title of your thread clearly describes the subject. This way people will know at a glance if it’s a topic they’re interested in reading.
Read the full article in the EtsyNews section of the Storque, and follow stella’s forum announcement thread here.
October 18, 2007 at 4:57 pm · Filed under Forums, The Storque · By starrydesigns
stellaloella says:
The Etsy community has grown a lot over the past couple years and in that time an unwritten code of conduct has emerged in the community. Some of these things have evolved into actual rules for the site, but many just remain part of the invisible fabric of our culture.
Like an Etsy version of Miss (er, Mister!) Manners and Emily Post, RobWhite & I have recently started a new column in The Storque on Etsy etiquette. Each week, we’ll discuss different tips for avoiding a social faux pas in the Forums and elsewhere.
If you missed ‘em so far, you can find the articles here:
http://www.etsy.com/storque/search/tags/Forum%20Decorum/
Here’s where you come in! We’d love to get your questions and suggestions for future articles on this topic. What are your best tips for making the most of your Etsy community experience?
(We want to keep this positive and light, so please refrain from listing your pet peeves of posting. Thanks!)
Posted at 2:27 pm, October 18 2007 EST
September 27, 2007 at 1:13 pm · Filed under Forums · By Lis
Etsy admin stellaloella and wonderamy have weighed in on whether it is a violation of the Dos and Don’ts to post links to locked threads in the forums.
stellaloella says:
In general, we do not allow people to restart locked topics, as this often just perpetuates the conflict for which the thread was locked. Linking to a locked thread can have the same effect. Pointing out what someone specific did to get a thread locked can be a form of calling out (because it is speaking negatively about another member).
True, this does not happen every time a locked thread is referenced or linked. We do, however, reserve the right to lock any thread preemptively if it has the potential for getting out of control. It often depends on the content of the locked thread and what it was locked for.
wonderamy says:
There are grey areas here since every situation is different,
But generally it’s not OK to discuss the details of people’s conversations with each other without those people present to clarify…so speculating about people’s intentions or interpreting/reinterpereting their statements will probably be seen as calling out by admin. we try to protect people from other people using their words against them or against anyone else.
Clearly, there will be times when referring to something in a locked thread does not carry any confusing or destructive weight, and it’s unlikely we will lock in this case.
But, we do reserve the right to lock at our discretion if we think calling out is happening, rumors are spreading, etc. So use your best judgment, and also ask yourself, can your point be made without bringing people’s previous interactions into the situation?
You can read the rest of the discussion in this thread.
September 24, 2007 at 1:53 pm · Filed under Etsy Communications, Forums, Site Terms, Site Use · By GreenMamba
Stellaloella/Lauren posted in the Storque about Cultivating a Strong Community.
An excerpt:
One of the most amazing things about Etsy is that it enables us to buy an item directly from the person that created it. There’s a strong human, relational element to buying handmade. It helps remind us there are other people in the world that have an impact on our daily lives, if even in a small way. Humans are social creatures; we all genuinely need other people at some point.
Good relationships are hard to maintain. They’re messy sometimes, because people are imperfect. A community is essentially a large network of relationships. If individual relationships are hard, then maintaining a strong, healthy community is exponentially more difficult.
Every community has values-based boundaries of some kind. Without them, there is no unity and no true sense of community. Without boundaries, it’s just a bunch of people who happen to be in close proximity.
What are our community values on Etsy; what brings us together? The main unifier is undeniably a love for handmade goods. There are those with a passion to create, and those who have an appreciation of the special qualities inherent to handmade works. Our guidelines, aka the Dos and Don’ts, were constructed to foster an atmosphere of mutual respect for one another, where all members are inherently equal. Each is free to express their opinion so long as it does no harm to another member of the community. Beyond that, we could get into the minutia of the cultural etiquette that’s evolved, but I think it’s safe to assert the two core values of the Etsy community are the handmade lifestyle and respect for others.
So what happens when someone steps outside the boundaries of the community?
Read the rest of the article here.
Then, Lauren has invited members to join the discussion on the companion chatting thread she created in the fora, here.
Edit by Lis: RobWhite locked the first thread, and started a second thread on the same topic here.
September 21, 2007 at 2:16 pm · Filed under Forums · By Lis
Stellaloella explains Etsy’s reasoning in this thread:
We leave locked threads visible because we feel those negative actions reflect much more clearly upon the person making the statements than on their subject.
There’s a greater level of accountability for your words if they remain public. And your actions on the Forum are tied directly to your business if you are a shop owner; I think people often forget this before making hasty emotional statements.
We will delete threads in extreme cases where personal privacy/safety is in danger or in legal matters. But this is very rare.
September 18, 2007 at 8:43 am · Filed under Customer Service, Forums, Seller Opportunities, Site Use · By Serena
Earlier this week, several Etsy members were banned permanently, some without ever having been muted, and some without ever having been sent a warning.
This is a major change from the guidelines originally posted by Stella, reported by us here:
http://etsynews.com/238/behavior-in-the-fora/
http://etsynews.com/48/some-clarifications-on-how-muting-for-forum-rules-violation-will-work/
edit by JB. October 16, 2007
This is a very long thread. If you wish to read the statements by the 5 banned people but don’t have time to read the entire thread, here are the numbers of their posts.
comment #30
comment #51
comment #156
comment #174
comment #404
comment #1133
Update May 12, 2008 by JB
Four of the five users who were permanently muted on September 13, 2007, have now been unmuted.
September 5, 2007 at 4:04 pm · Filed under Bugs, Etsy Communications, Etsy Staff, Forums · By quirke
You might notice a small but important change in the forums now - wherever a thread has been started by an admin, a small orange “admin” tag now appears under the author’s name.
stellaloella says:
Hi everyone.
You’ve probably already noticed it, but we added a small feature to the Forums this afternoon. There is now a little Admin badge visible on the main Forum index pages when an Etsy staff member is the author of a thread.
This is just the latest in a few minor tweaks we’ve been making to the Forums. You might also remember a few weeks ago when we changed the names of the Forum sections: http://www.etsy.com/forums_thread.php?thread_id=5187887
We know the current Forums have several flaws, and we’re working on a plan to deal with many of them in the upcoming months. Basically, the size of the community has outgrown the current format of the Forums and we need to expand the features to accommodate that.
There are a few little changes we can make in the meantime. We appreciate your patience as we adjust to fit the needs of our growing community.
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