July 28, 2008 at 3:25 pm · Filed under Feedback · By GreenMamba
From this Storque article:
Dear Etsians,
We are happy to announce that you can now leave feedback for multiple items at once. In order to use the new Batch Feedback tool, you will need to log into your account, then go to Your Etsy > Feedback > Items Awaiting Feedback. Click the text link that says try our batch feedback tool. You may rate and add comments for multiple items, then submit them all at once by clicking the submit batch feedback button at the bottom of the page.
Please see the Storque article for full details and helpful screenshots.
To join the Etsy forum discussion of this new feature, click here.
November 29, 2007 at 11:47 pm · Filed under Alchemy, Categories, Currency, Features, Feedback, Listings, Search, Tags, The Future · By quirke
In this thread, admin kfarrell gives a general progress/status report on many of the top issues currently concerning Etsy members.
kfarrell says:
So without making any promises or specifying any timelines, I’ll address some of the features mentioned at the beginning of the thread. A couple of them aren’t really my area so I’m afraid I’ll have to skip those.
* Checkout process needs reworking
Yes, we are working on layout changes to make this process easier for new buyers on the site who may not already be familiar with Etsy and Paypal.
* Bring alchemy back
OK!
Seriously, it will be back. And better than ever!
* Deal with categories, tags, and search
Well now that’s three features, isn’t it ;) All three of these are being actively evaluated, tweaked, and redeveloped. They are all very complicated systems that work with each other, so nothin’s gonna happen overnight.
* Clarify the place of both supplies and vintage on the site
Vintage items belong in the Vintage category, handmade and commercially produced supplies belong in the Supplies category.
* More frequent and clearer feedback to the forums from the Etsy admin team (FAQs, stickies, etc)
We have recently release a new help guides section ( http://www.etsy.com/help_guide_main.php ) which we will be adding guides to on a continual basis. We are also going through and updating the FAQs.
* More warning and user testing before introduction of new features
We do collect a lot of user input before a feature is launched, and the lead time between announcing and releasing a new feature varies from project to project.
* Bulk/multi-update for items (Shipping profiles, prices, tags)
This is a great idea, although not something we’re actively developing at this very second because we have a few bigger fish to fry, and only so many cooks can be in the kitchen at a time! Also apparently the engineers like to sleep occasionally. Yeah, I don’t get it either ;)
* Multiple currency support for sellers and buyers
This is something we are working on.
* revise flagging system
We are indeed working on a far more graceful way to handle flags
We’re also working on about 50 other BigSecrets I sadly can’t tell you about, although none of them happens to be a Dodgeball game (bummer for dodgeball fans).
We do read *all* the feedback on Etsy posted here in the forums, including the stuff that’s sometimes hard to read. So please, continue posting your ideas (both positive AND negative), I just ask that you keep things constructive and refrain from personal attacks on admins or each other. There is a human being behind every avatar on Etsy.
November 9, 2007 at 12:55 pm · Filed under Customer Service, Features, Feedback, Site Terms, Site Use, policy change · By Kate Black
Etsy admin, Emily Bidwell chimed in here on a forum discussion about the realities of blocking unwanted buyers on Etsy.
emilybidwell says:
REFUSING SERVICE
The seller may refuse service to anyone for any reason. No questions asked. The seller is expected to cancel the sale and refund the buyer if they paid.
BLOCK BUYER
To block a buyer, please send them an Etsy Conversation. Explain to them in an appropriate way that you cannot offer them your services. If they continue to buy from you, Etsy will consider this harassment, and may suspend the account. Contact abuse [!at] etsy.com if this happens.
FEEDBACK
Feedback is an important community resource. It is a record of not only your performance, but of both parties account of a transaction. We understand that feedback is not always perfect, but in order to preserve the integrity of the system, we consider it permanent. It is the right and duty of each member to leave feedback to the best of their ability. We encourage everyone to leave feedback that is professional, accurate and fair. Ideally, the feedback should be an account of the product, the transaction and the service. If you have a problem with the feedback you received, we ask that you settle the dispute via the Kiss and Make Up feature. If you cannot Kiss and Make up, you may present your case to us at abuse [!at] etsy.com.
Posted at 11:38 am, November 9 2007 EST
Also, on page 40 of the same thread, Emily confirms that Etsy will remove negative or neutral feedbacks left by rejected buyers.
emilybidwell says: If the buyer leaves a negative feedback as a result of the seller cancelling their order, will Etsy remove that negative? (Or remove a neutral?)
………………
We would definitely look into this, as it would likely qualify for removal.
June 6, 2007 at 12:42 pm · Filed under Feedback, Privacy · By Elizabeth
There’s been an ongoing (for two months) thread discussing the problem of a buyer’s history being completely open to examination, and a seller’s pricing history also available to anyone wanting to check it out. Both present huge problems.
Sellers often raise their prices over time, to reflect material costs, establishment in the marketplace, etc. They don’t want someone (a buyer or a competitor) to see that the price marked today is more than the price marked six months ago, because they shouldn’t have to explain their pricing strategy. Sellers also buy materials on Etsy. Their material costs should not be open to examination.
Buyers have no protection for hiding a gift from someone without specifically asking the seller not to leave feedback (and perhaps not leaving feedback themselves). Also, leaving a buyer’s history public leads to other privacy violations. Some buyers have indicated they might stop buying if the privacy issue is not addressed.
Admin finally commented yesterday:
stellaloella says:
We definitely hear you, and understand your privacy concerns. But this is a very complicated matter. We’re working to figure out what changes would be most beneficial to our users, and the input from this thread is really important to us.
However, it’s not going to be a quick & easy fix; I’ll be honest with you. Changes to the system involve a lot of careful consideration and complex programming work.
I’m really disheartened that people are are leery of shopping on the site in the meantime, so I want you to understand that we are indeed listening to on this matter. But hastily made changes are not the best way to handle this situation.
Posted at 3:26 pm, June 5 2007 EST
EDIT:
Also seen in another thread:
ErinHaldrup says:
Hi Everyone!
We are very aware of this concern and we are discussing what to do about it. I saw a thread like this a few weeks ago and I asked RD to post a response. Can’t remember what it was called at the moment, but essentially he said Etsy was originally designed with full disclosure in mind. However- you all make valid points and we hear you. Thanks, as always, for your thoughtful responses and input!
Posted at 1:58 pm, June 9 2007 EST
May 8, 2007 at 1:46 pm · Filed under Features, Feedback · By starrydesigns
Are you experiencing a page of goobledygook when trying to Kiss & Make Up? RevolvingDork (Chris) explains why in this thread.
RevolvingDork
Etsy Admin says:
DanielleDIY, it is not possible to kiss and make up for a transaction that has been cancelled though a transaction report. This is most likely what you’re experiencing.
Posted at 12:54 pm, May 8 2007 EST
So think twice before leaving a negative for a transaction that you will cancel.
