Archive for Views / Counters
June 18, 2008 at 5:24 pm · Filed under Bugs, Features, Views / Counters · By GreenMamba
No kidding. The view counters have been upgraded and improved to be more stable and accurate and, in many cases, lost views from months past have been restored.
Read about it here.
RevolvingDork says:
To the delight of our engineers and (hopefully) our sellers also, we are very pleased to let you know that view tallies should be functioning properly once again.
As many of our sellers know, we’ve experienced a recurring problem for the past several months that caused listing view tallies to sporadically reset. This forced the affected view counts to drop to “1″.
We’ve developed a new, more reliable view tally system. As a result, most sellers will see a shift in their item view counts today. In addition to keeping accurate counts going forward, we were able to restore all view count data since January 1, 2008, even if a listing’s view count was reset during this time. Unfortunately, we were unable to retain data prior toJanuary 1, 2008, so some listings may experience a decease in views if they were on the site prior to the start of the calendar year. Think of it as a fresh start for the new year, with (most importantly) accurate information.We are very sorry for the inconvenience caused by this problem, and we thank all our members for your patience as we worked on a solution. We are hopeful that this new tally system is a solid solution that will provide reliable info. Giving credit where it’s due, we’d like to give big thanks to Etsy engineers, Jorge and CB aka etsybozo who solved this challenging problem. We’ve tested this system thoroughly, but there is always a chance that an issue may arise once we have it running on the live site. If there is an issue, we’ll be sure to alert you through the Storque and the Etsy News Alerts email list. If you continue to experience problems or just have questions, please let us know here!
Here is a brief Q & A about the new system:
Q. Some of my listings lost views counts AGAIN! What’s going on?
A. We’ve been able to restore all view counts that occurred between the dates of January 1, 2008 and June 17, 2008. If your listings’ views occurred outside of that range, they were not able to be included in the new count.
Q. My view counts jumped up! Why did that happen?
A. Your listings now reflect all of the view activity between January 1, 2008 and June 17, 2008. If your view counts have jumped, it’s because they were reset in the past and have now been restored.
Posted at 4:07 pm, June 18 2008 EST
May 5, 2008 at 2:37 pm · Filed under Views / Counters · By quirke
In this thread, Marymary asks sellers to vote on whether they would prefer view counts to remain public, or to become private.
marymary says:
Hey guys!
We have seen several community requests for view counts to be made private for shop owner’s eyes only and would like to research this request a little further.
In the thread below, please state YES or NO, followed by your reason (if you have one) for making views private to shop owner’s eyes only!
Something to think about (but you don’t need to post about):
* How do you use your own views?
* Have you ever looked at the views of other’s shops and for what reasons?
Thanks so much for all of your feedback,
Mary
March 18, 2008 at 1:32 pm · Filed under Views / Counters · By GreenMamba
In this forum thread, Etsy admin RevolvingDork explains the most recent loss of item views.
RevolvingDork says:
Hi all,
Last night one of our web servers suffered a hardware failure and had to be removed from the group of public-facing machines. Because of the way listing view tally data is currently stored, part of the listing tally data has been lost. This means that some ( roughly 1/10 of all ) listings have had their view tally data reset to 0.
The view tally data on Etsy is stored in a different and more temporary manner than any of the other data on the site. This is because view tally data is very difficult to store quickly ( it is updated thousands of times every second ) and because it is considered to be nonessential when compared to things like sales records, conversations, listings, user profiles, billing information, etc.
“Nonessential” doesn’t mean “not important”, however — we know very well how sellers feel about their view tally information and we want to make this information as reliable as possible. We plan to begin developing a system that will store view tally data permanently and reliably, and we’d like to be able to tie it into tracking other information that sellers have been asking for, such as referrer information. This may take a little while, as much of the focus of the team is currently placed on scaling the site to handle the ever-growing traffic we’ve been experiencing.
We apologize for the frustrations caused by the existing view tally system. We know that it’s very hard to run a shop online without reliable statistics. We’re anxious to provide you with better and more reliable statistics, and we’ll be getting them to you as soon as possible.
Thank you for your patience!
Posted at 12:32 pm, March 18 2008 EST
The same info can be found in this Storque article.
February 23, 2008 at 5:14 pm · Filed under Down Time, Views / Counters · By GreenMamba
In this thread, Etsy admin RevolvingDork explains what happened:
Today at roughly 2:15pm EST, there was a failure on one of our load balancing machines that rendered the site inaccessible. We recognized the failure immediately, but were unable to restore full connectivity until 3:30pm EST.
Unfortunately, tracking down the issue required all of our servers to be reset, which in turn erased all view tally data from listings. It is unlikely that we will be able to retrieve this data to bring them back, but we will try.
We’re now investigating the causes of the issue, and tightening everything back up. Those that had a showcase scheduled for today will be refunded.
We apologize for any inconvenience this outage has caused, and we’re doing our best to ensure that it won’t happen again.
Posted at 3:40 pm, February 23 2008 EST
Edit:
RD has stated that all showcases for today will be refunded.
Edit (Feb. 27/08):
RD has started a new thread about the site outage and view reset.
February 5, 2008 at 9:12 pm · Filed under Search, Views / Counters · By JB
In this thread, Revolving Dork said:
Today we’ve added the option to filter your results in items: tags, titles searches by a price range!
Search for items using the search bar at the top of any page, and you’ll see the new Price filter tool on the right side of the screen.
Simply enter a minimum and a maximum price, click on “Show Items”, and you’ll see only listings within your price range.
With this revision we’ve also increased the number of results shown per page to 21, from the original 15 (It always has to be divisible by 3 for the gallery view!). We think this will make it easier to browse through more listings more quickly.
Capping off this update, we’ve also removed the ability to sort items by their views on all pages. This particular feature has been broken for a while now, so we’re going to keep it out of the public eye until we can get a better solution online.
Let us know if these changes are helpful!
Apparently when the change was first made, it removed the item views column from individual shops, as well as removing it from search results. But that shop item views column has been returned now.
UPDATE by GreenMamba (February 8, 2008)
Observant seller SingingSky found a glitch in the newly added sort-by-price-range feature.
I just noticed when you put a price range in the new search function, and then “sort by” it resets to all listings, and you have to re-enter the price range.
This could be potentially annoying for buyers…
You should be able to define your price range and then sort your heart out!
At least I feel this would be more convenient :)
Within the hour, RevolvingDork reported the issue resolved - another super-fast fix by admin.
http://www.etsy.com/forums_thread.php?thread_id=5459384
September 24, 2007 at 8:20 pm · Filed under Site Use, The Future, Views / Counters · By starrydesigns
What kind of stats do you think would benefit your business on Etsy? Read about what DrWoohoo has to offer. Feel free to contribute in the thread too.
DrWoohoo says:
/ *
One of the great projects I am working on for Etsy and the Visualization team focuses on seller statistics. The objective is to provide Etsy sellers with the data you need in order to measure – over time – the sales, views and visitors of your shop/listings so that you can, among other things, increase your conversion rates.
We have a long, prioritized list of the different types of metrics we would like to capture, analyze and visualize for you – inspired by our past experiences with some of the top Web Analytic companies. In addition, Rob had the great idea of asking you for feedback, specifically: What type of information would you like to see in your Seller Stats page?
To help you along, here is a short list of some of the data we are interested in… but please keep in mind, these are simply ideas at this point and are subject to change:
* Key Conversion Rate: Analyzes a generalized click-stream path that outlines where – eg., Etsy home page, Treasury, etc. – the buyer came from before they made the purchase.
* Sales: Sales for particular time ranges (day, week, month, year) and/or averages for the same time ranges.
* Views: Shop/Item Views for particular time ranges (day, week, month, year) and/or averages for the same time ranges.
* Top Referring Sites & Keywords: List of the top referring sites and keywords used to find your shop/listings.
* New vs. Returning Visitors: The ratio of new to returning visitors to your shop/listings
* Customer Retention Rate: The percentage of returning customers.
Suggestions?
* /
Woohoo!
Drew
Posted at 3:31 pm, September 24 2007 EST
August 28, 2007 at 12:30 am · Filed under Bugs, The Future, Views / Counters · By starrydesigns
If views continue to get worse this week, Etsy admins will consider removing the view counters from the site until they are reliable.
Read the official response here.
View our previous post on this issue here.
August 22, 2007 at 7:07 pm · Filed under Bugs, Views / Counters · By GreenMamba
| After many threads in Bugs complained of missing views, or item views that have reset and stuck on 1, Revolving Dork had this to say here: |
Hi all,
Today we’re been upgrading some of our servers, which in this case has involved restarting them. The view counts you see on the live site are stored in the RAM of the servers themselves, and when a machine is restarted the RAM is cleared and the counts you see are wiped back to older values. All of the view data for your listings is still saved in a hard file, but they are not currently visible on the public website.
We’re currently trying to overhaul the view system to make it more robust and prevent this sort of thing from happening, but it may take a few months to be implemented. In the meantime, your view counts may not be accurate.
We know that many of you rely on your view counts, and we’re trying to get a working system in place to store them as quickly as possible.
|
Update (sort of) Edit by GreenMamba
Revolving Dork locked the original thread and started another, with the identical title, containing the exact OP, with the addition of this enlightening tidbit of info:
You may also have items that have stopped counting views altogether.
Why the lock on the original thread? Perhaps the comments from seller Cidtalk, at the bottom of this page, had something to do with it.
July 11, 2007 at 10:51 pm · Filed under Bugs, Views / Counters · By starrydesigns
RevolvingDork says:
Many folks on the site have noticed that sorting listings by their number of views can lead to inconsistent or innacurate results.
This is due to the fact that views are only updated in the database one per day, and the database is what sorts results. During the day, the views accumulated do not factor into the sorting algorithm.
Due to the high number of views that are processed on Etsy every day, it is not currently possible to update the sorting with any more frequency.
We will most likely be removing the sort by view option from results pages, as showing innacurate data is the last thing we want to do.
Posted at 8:32 pm, July 11 2007 EST
(bolding added by editor)
July 11, 2007 at 10:47 pm · Filed under Bugs, Views / Counters · By starrydesigns
Please post in this thread so that admin can pinpoint the issue.
RevolvingDork says:
Some people have reported over the past few days that the views on some of their items have been reduced.
We haven’t seen this happen first-hand, so if you have experienced this issue please post a specific link to the listings this has occured with.
With your help, we’ll be able to track the issue down much faster.
Posted at 8:45 pm, July 11 2007 EST
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