July 15, 2008 at 5:08 pm · Filed under Bugs, Checkout System · By GreenMamba
In this thread, admin EmilyBidwell addresses reported issues with Etsy checkout. Some users are getting error messages from PayPal, which prevent completion of purchases in the Etsy cart.
emilybidwell says:
RE: http://www.etsy.com/forums_thread.php?thread_id=5695780
Hi Everyone,
Thank you so much for your patience! We have been meeting with PayPal to find out why certain customers are getting PayPal errors at checkout in particular Etsy Seller Shops. At this time, PayPal has decided to escalate our case to a priority. This means that PayPal is dedicated to pin-pointing the problem as soon as possible for all of us. Etsy should be updated in the next 48 hours with news.
We thank Bluewaterstudio for helping Etsy and PayPal diagnose the problem, despite a super busy business schedule. We really appreciate this.
If anyone else wants to help, or report their experience, please email me at support [!at] etsy.com.
Here is information that might help PayPal figure out the problem:
- Your PP email address (PayPal username)
- Are you the buyer or the seller?
- If you are the seller, what are the usernames of the customers who had trouble?
- Describe the error message PayPal gives you
- A screen shot of the error message on PayPal
Many thanks!!!
Emily
Posted at 4:31 pm, July 14 2008 EST
February 21, 2008 at 6:55 pm · Filed under Checkout System · By GreenMamba
In this forum thread, Etsy admin RevolvingDork announces some much-needed changes to the last checkout page.
RevolvingDork says:
Based on the community’s feedback and suggestions, we have been able to make several tweeks to the final checkout page (aka page 4) during the payment process!
The changes break down like this:
*The biggest change you will notice is the big green button that says “pay with paypal” rather than the former text link.
*We changed the text from “total for this order” to “total for this seller.”
*We changed the text from “Please send all payments now. Remember you have to pay each seller individually” to “Pay each seller individually. Each order is not complete until you pay.”
*We changed the credit-card-through-paypal help button to say: “Use paypal for credit cards. Need paypal help?”
*Changed the text from “view full receipt” to “invoice;” this lets the buyer know that they aren’t finished yet!
*Changed the text and wording of the help guide for payments on the right hand column of the screen.
Thanks again for all of your feedback and suggestions; this is something that we have been working on to create less confusion during the checkout process and less work for our sellers! This would be the perfect time to go buy your most favorite item in your favorites list to see exactly how it works!
Posted at 5:34 pm, February 21 2008 EST
February 8, 2008 at 4:37 pm · Filed under Checkout System · By quirke
In this Storque article, admin announces that a line of text has been added to the “submit order” step in the check-out process that prompts the buyer to let the seller know how they found their shop.
Thanks to the community’s help and suggestions in the ideas forum, we have been able to add some helpful text during the checkout process. Upon checking out during the “submit order” step in the process, the following text now appears above the text field:
“Message to the seller (optional): Please share how you found this shop, confirm address details, or anything else you’d like to say!”
There is an accompanying forum thread here.
February 8, 2008 at 10:32 am · Filed under Bugs, Checkout System · By GreenMamba
Yesterday afternoon (Etsytime), several users reported in this thread that they were unable to complete the checkout process. After inputing/selecting the shipping address and clicking the ‘NEXT’ button, the page would hang or freeze on a blank screen.
RevolvingDork chimed in just minutes later, saying the issue had been fixed.
December 27, 2007 at 12:46 pm · Filed under Checkout System, Customer Service, The Future · By GreenMamba
In response to a thread proposing on-site payment processing for all Etsy purchases, Rokali gave this response:
Yes, this is something we’re working on. It’s a large project and requires a hefty amount of legal, technical and operational planning, with almost no margin for making any mistakes.
The most common complaint we hear from buyers concerning the checkout process is having to pay every seller separately, off-site.
This also creates the problem of the “non-paying buyer,” i.e. someone who purchases an item on Etsy but never pays for the item. This is a big drain on both sellers and our own customer support.
Any online transaction is going to involve a “middleman” between the buyer & a seller’s bank account. We’d still allow for a buyer to specify PayPal at checkout if that’s what they preferred. Many other online ecommerce sites do this.
Having our own in-house payment system would also facilitate site-wide gift-certificates, coupons, an affiliate program and more. It’d also entirely eliminate non-paying buyers.
We’ll keep everyone updated as to our planning here. This is something we’d announce several months ahead of time, if we get the go-ahead in the first round (legal) of implementation.
Posted at 6:37 pm, December 26 2007 EST
You can follow the entire thread here.
