Archive for Checkout System
March 11, 2009 at 11:19 pm · Filed under Checkout System, Payments, Search, Seller Opportunities, Showcase, Site Security, Site Use, The Future · By JB
The Head of Etsy’s Product Team has posted an update on their progress and projects for the coming months.
Source: The Storque
Sara recaps the changes from the past several months including Google Analytics, beta testing of API, the Etsy Shop application on Facebook, and changes to the RSS feeds.
She also mentions features which had previously been promised but have now been put on the back burner, including more tools for Etsy teams, and the Super Etsy Mini.
Key points in their plans for the coming months include:
- “Search is our top priority for 2009. We anticipate numerous updates to Search throughout 2009.” (more details are available in Product Manager Sean Flanagan’s Storque article here.)
- Payments: There is currently a seller survey about payments, which Sara did not mention but that will possibly result in some new payment options being incorporated into Etsy, such as google or RME. Sara only mentioned changes which have already occurred such as sellers being able to pay their bills with paypal, and the fact that Etsy now employs a collection agency.
- Checkout: In the coming months we will be working to better clarify the functional elements of the overall (checkout) process, including introducing inline registration (i.e. letting first-time buyers checkout on Etsy without forcing them to confirm their registration first).
- Safety, Security, and Trust: No specific details are given here, but Sara says “While it may not always be possible for Etsy to disclose its fraud deterrence practices…Etsy takes these issues very seriously and thus we continue to update our infrastructure to keep fraudulent behavior off of our site.
- Showcase: In March you will see improvements to the design of Etsy’s Category pages and, more specifically, the design of the Category Showcase promotional modules at the top of those pages. …
In the coming months, we are looking to expand Showcase placements to other relevant areas of our site to provide more opportunities for sellers to gain additional exposure. (ed:this is possibly related to Sean’s mention of possibly selling paid ads on the search results pages.)
- Seller Tools: In the next month, Etsy plans to release tools to allow sellers to rearrange the items in your shop.
- Site Performance: Sara does not mention any details, but refers readers to Chad’s recent article here which goes into detail about site performance.
Sara closes with the promise of more regular updates:
I’ll be back with regular updates on what we’ve accomplished from this list and what else we have lined up for the remainder of the year.
For the full text of Sara’s article please see The Storque.
Commenting is closed for this article, but there is a forum thread open to comments.
March 11, 2009 at 7:09 pm · Filed under Checkout System, Payments · By JB
Source: The Storque
Etsy is conducting a short survey for sellers about payment options.
Click here to take the survey. It is about 3 minutes in length.
The survey closes in one week,
October 22, 2008 at 11:01 pm · Filed under Bugs, Checkout System · By GreenMamba
Etsy sellers may offer international shipping on some items in their shops, but not on others, for a variety of reasons. Usually, when a member attempts to buy an item that does not have her/his specific country, or Everywhere Else, listed in the shipping destintions, the checkout system gives them an error message and they are unable to complete the purchase. However, it has come to light that if a buyer selects at least one item that will ship to their country, all other items from that seller will be allowed, regardless of posted shipping destinations. On top of that, only items in the transaction that are going to ‘approved’ destinations will be charged a shipping fee - the others will not be charged for shipping at all.
See this thread for details. As of this writing, there has been no official response from Etsy admin.
July 15, 2008 at 5:08 pm · Filed under Bugs, Checkout System · By GreenMamba
In this thread, admin EmilyBidwell addresses reported issues with Etsy checkout. Some users are getting error messages from PayPal, which prevent completion of purchases in the Etsy cart.
emilybidwell says:
RE: http://www.etsy.com/forums_thread.php?thread_id=5695780
Hi Everyone,
Thank you so much for your patience! We have been meeting with PayPal to find out why certain customers are getting PayPal errors at checkout in particular Etsy Seller Shops. At this time, PayPal has decided to escalate our case to a priority. This means that PayPal is dedicated to pin-pointing the problem as soon as possible for all of us. Etsy should be updated in the next 48 hours with news.
We thank Bluewaterstudio for helping Etsy and PayPal diagnose the problem, despite a super busy business schedule. We really appreciate this.
If anyone else wants to help, or report their experience, please email me at support [!at] etsy.com.
Here is information that might help PayPal figure out the problem:
- Your PP email address (PayPal username)
- Are you the buyer or the seller?
- If you are the seller, what are the usernames of the customers who had trouble?
- Describe the error message PayPal gives you
- A screen shot of the error message on PayPal
Many thanks!!!
Emily
Posted at 4:31 pm, July 14 2008 EST
February 21, 2008 at 6:55 pm · Filed under Checkout System · By GreenMamba
In this forum thread, Etsy admin RevolvingDork announces some much-needed changes to the last checkout page.
RevolvingDork says:
Based on the community’s feedback and suggestions, we have been able to make several tweeks to the final checkout page (aka page 4) during the payment process!
The changes break down like this:
*The biggest change you will notice is the big green button that says “pay with paypal” rather than the former text link.
*We changed the text from “total for this order” to “total for this seller.”
*We changed the text from “Please send all payments now. Remember you have to pay each seller individually” to “Pay each seller individually. Each order is not complete until you pay.”
*We changed the credit-card-through-paypal help button to say: “Use paypal for credit cards. Need paypal help?”
*Changed the text from “view full receipt” to “invoice;” this lets the buyer know that they aren’t finished yet!
*Changed the text and wording of the help guide for payments on the right hand column of the screen.
Thanks again for all of your feedback and suggestions; this is something that we have been working on to create less confusion during the checkout process and less work for our sellers! This would be the perfect time to go buy your most favorite item in your favorites list to see exactly how it works!
Posted at 5:34 pm, February 21 2008 EST
February 8, 2008 at 4:37 pm · Filed under Checkout System · By quirke
In this Storque article, admin announces that a line of text has been added to the “submit order” step in the check-out process that prompts the buyer to let the seller know how they found their shop.
Thanks to the community’s help and suggestions in the ideas forum, we have been able to add some helpful text during the checkout process. Upon checking out during the “submit order” step in the process, the following text now appears above the text field:
“Message to the seller (optional): Please share how you found this shop, confirm address details, or anything else you’d like to say!”
There is an accompanying forum thread here.
February 8, 2008 at 10:32 am · Filed under Bugs, Checkout System · By GreenMamba
Yesterday afternoon (Etsytime), several users reported in this thread that they were unable to complete the checkout process. After inputing/selecting the shipping address and clicking the ‘NEXT’ button, the page would hang or freeze on a blank screen.
RevolvingDork chimed in just minutes later, saying the issue had been fixed.
December 27, 2007 at 12:46 pm · Filed under Checkout System, Customer Service, The Future · By GreenMamba
In response to a thread proposing on-site payment processing for all Etsy purchases, Rokali gave this response:
Yes, this is something we’re working on. It’s a large project and requires a hefty amount of legal, technical and operational planning, with almost no margin for making any mistakes.
The most common complaint we hear from buyers concerning the checkout process is having to pay every seller separately, off-site.
This also creates the problem of the “non-paying buyer,” i.e. someone who purchases an item on Etsy but never pays for the item. This is a big drain on both sellers and our own customer support.
Any online transaction is going to involve a “middleman” between the buyer & a seller’s bank account. We’d still allow for a buyer to specify PayPal at checkout if that’s what they preferred. Many other online ecommerce sites do this.
Having our own in-house payment system would also facilitate site-wide gift-certificates, coupons, an affiliate program and more. It’d also entirely eliminate non-paying buyers.
We’ll keep everyone updated as to our planning here. This is something we’d announce several months ahead of time, if we get the go-ahead in the first round (legal) of implementation.
Posted at 6:37 pm, December 26 2007 EST
You can follow the entire thread here.
