Archive for Bugs
May 29, 2008 at 9:00 am · Filed under Bugs, Favorites · By GreenMamba
Members have been reporting that sellers and items that they have added to their Favorites are vanishing without a trace. These are not instances of items expiring or being deleted by the seller, nor of sellers closing shop, which leaves behind a greyed-out box where the item/seller used to be. Some members report having to ‘heart’ the same sellers over and over again, only to have them continually disappear.
Despite these reports, RD says:
If you don’t see something in your favorites list anymore, it’s because it is unavailable for some reason.
If it is a listing, it may be deleted or in edit mode. If it’s a seller, they may no longer have an active account.
The favorites system is working properly, and as far as we’ve seen there have been no confirmed cases of favorites being lost.
If you have any information you believe to be evidence otherwise, please let us know! :]
Posted at 9:48 pm, May 28 2008 EST - Report this post
Click here to follow the current thread, and/or add your own experiences with this bug.
An older thread documenting the same issue can be found here.
May 18, 2008 at 8:14 pm · Filed under Bugs · By JB
Update May 27 by JB
RD has posted that the policies page bug may be fixed.
RevolvingDork
Etsy Admin
RevolvingDork says:
With much help from the community here in the forums, we were able to track down the issue and reproduce it — it was caused by a combination of old listing expiration code and shop activity.
We believe we have rectified the issue completely now, but we’d like to hear your experience — check to see if your policies are there as of the time of this posting. If not, try re-posting them. Let us know if they dissapear any time after that. :]
original article written May 18 by JB
The long-awaited Shop Policies page appears to have a bug, where the text a seller has entered in that section will vanish some time after it was saved.
This forum thread is where users are reporting the problem.
Etsy Admin has responded in the thread yesterday:
RevolvingDork says:
We haven’t been able to reproduce any occurance of “dissapearing” policies, and we haven’t seen anything in the logs that points to this happening.
Be sure to click the “Save Changes” button at the bottom of the Shop Policies page after you’re done entering them — if you don’t, your policies will not be saved. Also, look for the message “Your shop policies have been successfully updated.” — if you see that, we’ve received your data and it shouldn’t be going anywhere. :]
Posted at 12:14 pm, May 17 2008 EST
Despite the assumption that this is user error, many users have stated that they have clicked the “Save Changes” button. In many cases the policies are saved for a period of time and then they vanish later. Some users have re-added them multiple times, and they keep vanishing.
If you have experienced this bug please add your details to this forum thread.
If you have not experienced the bug (yet), I recommend saving the text to a Word or notepad file.
——————————————————
Editorial:
My own experience:
I added my shop policies on the day the shop policies page was released, May 15. I know they were saved correctly because other people viewed them and commented how quickly I had added them.
I checked them every day since then and they were always there. I have never edited them since adding them on May 15. They were still there yesterday May 17.
They are gone now. They seem to have vanished overnight while I was not even logged in.
my policies page today:
my policies page yesterday:
They were saved for 3 days and then vanished overnight.
Without me editing them or touching them.
* * * * *
UPDATE by Deja Vu (May 19, 2008):
Etsy Admin is asking for input in order to understand the issue better. If you have experienced this, please refer to this thread to provide information.
* * * * *
UPDATE by GreenMamba - 05/22/08
Prompted by a community outcry for better notification, a new Storque article has just been published - Tech Updates: Shop Policy Glitch
Update by JB, 5/23/08
RevolvingDork started a new thread to collect data for this bug. The previous thread is locked.
RevolvingDork says:
Hi everyone,
We’ve had reports of some sellers sporadically having their policy pages “cleared out” some time after they’ve updated their policies.
Finding the cause of this issue has been our number one priority, but we have so far been unable to reproduce the issue as described and it has therefore been very difficult to track it down.
We have just made some more changes that may solve the issue, but because we can’t reproduce it we can’t yet tell.
To help us out, please try populating your policy fields now, and let us know if they get cleared again after that.
If you do find that they’ve disappeared, please post the last actions you took before you noticed them being gone. It’s being triggered by a combination of events, so knowing what you’ve done directly before the policies are removed will be extremely helpful.
Thank you for your cooperation – we know you all put a lot of thought into your policies, and we want to make sure they stay there!
April 11, 2008 at 3:18 am · Filed under Bugs, Images · By JB
Etsy is working on a solution to the problems that Mac Safari users are having trying to upload images.
In this forum thread, Revolving Dork says:
Last week we implemented a change on the photo uploading pages that prevented users from clicking the “upload” button more than once. This was done because pressing the button multiple times sends the same data multiple times, slowing down the file transfer and eating up server resources.
There is a bug in some versions of Safari that prevents uploads from going through after the upload button is clicked. In the past, sellers got around this bug by hammering the “upload” button until it worked. Now, this is no longer an option.
We have developed a workaround for Safari’s bug, and it appears to have resolved the issue, at least in our tests. If you’re still having issues, it may be best to use an alternate free browser for file uploads on Etsy. You should have no issues using Opera ( www.opera.com ) or Firefox ( www.getfirefox.com ).
Let us know if you are still having issues with image uploads — If you are, please post the following info:
1. The version number of Mac OS you’re using
2. The generation/type of Mac you’re using ( G3 , G4, Intel Core 2 Duo )
3. The version number of Safari you’re using
Thank you for your help!
If you are using Safari and still having trouble uploading images, please post in this forum thread and give your input.
Previous (locked) etsy thread on the same bug.
February 24, 2008 at 7:47 pm · Filed under Bugs, Forums · By JB
The “post a new topic” pages in the Help forum and Bugs forum have been edited to include a large warning.
Hey you!
Yes, YOU!
Are you posting a thread about view counts?
If so, please read this post in the Storque for the latest news about them.
Be sure to keep your eye on the “News” link at the top of the page for the latest announcements.
Thank you!
Edit 02-24-08 11:41 EST:
After several threads protesting the words of this statement, it has been changed:
RevolvingDork says:
I’m sorry if anyone was offended by the usage of “Hey you!” — we honestly didn’t think it would be construed as rude.
In response to your concerns, I’ve changed the notice to be a bit less colloquial.
Thanks!
February 8, 2008 at 10:32 am · Filed under Bugs, Checkout System · By GreenMamba
Yesterday afternoon (Etsytime), several users reported in this thread that they were unable to complete the checkout process. After inputing/selecting the shipping address and clicking the ‘NEXT’ button, the page would hang or freeze on a blank screen.
RevolvingDork chimed in just minutes later, saying the issue had been fixed.
January 25, 2008 at 1:42 pm · Filed under Bugs · By Kate Black
BooksandZines-ShowcaseBug
Originally uploaded by thekateblack.
This screenshot shows a site bug which has an item listed in Supplies showing up in the Books & Zines Category Showcase. This link will take you to a screenshot that shows the seller had the item affected by this bug in the Supplies category.
RevolvingDork shut down the forum thread I started to try to figure out how this was possible.
January 18, 2008 at 11:46 am · Filed under Bugs, Listings · By GreenMamba
After inquiring about the status of the Expired Listing Bug, a known design flaw which allowed Etsy, under specific circumstances involving expired or inactive-expired listings, to accept a renewal or relisting fee without delivering the contracted 4 month listing period, the thread was closed by RD with this comment:
RevolvingDork says:
Closing this to prevent further misinformation — there is no known issue with expired listings. If you have a specific example of something that looks wrong, let us know and we’ll try to reproduce it.
Posted at 12:17 am, January 18 2008 EST
In another thread, also closed, kfarrell had this to say:
kfarrell says:
This issue affected a handful of users, and to our knowledge it has been resolved.
If you have a listing that you believe is showing the incorrect expiration date, please send an email to support (at) etsy.com with details about when you listed/relisted the item. They will be happy to help you, and will let engineering know any pertinent information.
Thanks!
Posted at 2:37 am, January 18 2008 EST
Obviously, admins were NOT on the same page with this information. Please note that RD’s comment is in direct opposition to at least three other comments (one made by himself).
In this thread:
RevolvingDork says:
If you have a listing that is past its expiration date, but you haven’t allowed it to expire naturally, it will be given 4 months from its last known expiration date. If you want to prevent this, you should let your listings expire naturally before renewing them.
Posted at 9:48 pm, November 27 2007 EST
In this thread:
SarahSays says:
I wish I had an answer for you. All I can say is that there are some valid concerns in this thread. I spoke with some Etsy engineers on this issue.
Sarah
Posted at 4:12 pm, December 3 2007 EST
And here:
stellaloella says: (excerpt)
The Engineers are aware of this concern; it’s on their list of thing to improve.
Posted at 2:25 pm, December 7 2007 EST
No official word on when this bug was actually fixed - two threads on the Etsy fora within the last week and a half, complaining about the bug, suggest the fix must have happened very recently, perhaps within the last day or so.
Some experimentation by Etsy sellers (prior to any acknowledgement from admin of a resolution) seems to indicate that the bug may, indeed, be ‘resolved’ – though the process itself still has some buggy aspects. See here.
Other UEN articles on this subject:
Renewed item didn’t get 4 months
Renew/Relist Bug - Update
January 9, 2008 at 10:35 am · Filed under Bugs · By Kate Black
This morning when I logged into Etsy and looked at my favorite category, there was nothing in it.
RD says it’s fixed now. Some items are still not appearing in categories or search. It may behoove sellers to hold off on listing or renewing items until things appear to be fully functional again.
|
|
RevolvingDork says: |
| Early this morning, some of the categories on the site began to appear blank, as if there were no listings in them at all.Stranger still, the subcategories in these categories appear to be populated with listings.
We’ve since fixed this issue up, and we’re continuing to get everything on track. Two pieces of the system failed simultaneously, and to fix them we’ve had to turn off updating of the categories temporarily. Hopefully we’ll be able to turn the updating back on very soon.
We’ll post more when we have more info to share… |
| Posted at 9:28 am, January 9 2008 EST |
[ source ]
January 8, 2008 at 7:11 pm · Filed under Bugs · By Lis
In this thread, RD says:
It’s been brought to our attention that new listings are appearing in their categories sporadically.
This is being caused by an issue with one of our search databases, which is having problems receiving new listing information. Because the site cycles between several search databases, the results you see may sometimes be up to date, or may sometimes be late.
We’re working on rectifying this issue now, and we’ll post more when it’s all cleared up.
Sorry for the inconvenience and confusion!
December 7, 2007 at 4:11 pm · Filed under Bugs, Listings · By GreenMamba
Etsy admins and engineers have known, for at least a month, that there is a bug, or programming oversight, which allows Etsy to take a .20 listing fee without delivering the 4 months of contracted listing time.
This bug affects those listings which are in inactive or edit mode and are beyond their expected expiration date. Unlike active listings, these items are bypassed by the ‘expiry bot’ and when reactivated and renewed/relisted, it causes the listing time to be calculated from the original expiration date, not the current relisting date - which in turn actually subtracts listing time, rather than adding it. In some cases, the entire 4 month listing time has vanished, requiring an additional .20 renewal/relisting.
There have been several threads (here, here, and here) detailing this bug, each of which has been closed to further comment and discussion. The latest thread to get the invisible lock was shut down with this comment by admin stellaloella:
stellaloella says:
|
Please contact support [!at] etsy.com if you’ve had this specific issue.
As Chris (RevolvingDork) mentioned earlier in this thread, this occurs if you renew any item before it’s been processed by the expiration script. Currently that doesn’t happen for items in Edit Mode (inactive).
Once you re-activate a listing, you’ll need to let it expire “naturally” (usually within 24 hours if it’s past its listing term). Then you can renew it from your Expired Listings page without any loss of fees or time.
The Engineers are aware of this concern; it’s on their list of thing to improve.
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Posted at 2:25 pm, December 7 2007 EST
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