Archive for Bills
August 3, 2008 at 12:10 pm · Filed under Bills, Bugs · By GreenMamba
Some Etsy sellers are reporting a processing error when trying to pay their Etsy bills.
http://www.etsy.com/forums_thread.php?thread_id=5742842
http://www.etsy.com/forums_thread.php?thread_id=5742843
Credit cards are being declined, or said to be expired, on Etsy’s end when they should not be. Several users reported being charged more than once after making multiple attempts to submit payments (verified through their CC companies). In some cases, Etsy does not record or credit the payment, even after payment has been completed and independently verified.
CAUTION:
Be sure to submit your payment only once. If the payment does not register on Etsy, then verify the payment with your CC company before making any further attempts.
If paying via debit card, submitting a payment more than once could result in overdrafts and accompanying fees.
update by JB, Aug 4
Stellaloella has posted this update
Yesterday (Sunday, August 3) from approximately 4:00 AM to 11:30 AM EDT a small percentage of our sellers experienced a problem paying their Etsy bills. This was due to a malfunction at one of our third-party credit card processor’s gateways. As a result, these sellers were informed that their cards were not charged, when in fact they had been. Some sellers attempted to pay their bills more than once and subsequently were charged more than once.
The malfunction was resolved by 11:30 AM EDT Sunday and all subsequent Etsy bill payments have been recorded and processed correctly. At no time were any credit card numbers or sellers’ personal data exposed.
In order to clear up this problem, our credit card processing company is crediting back all impacted bill payments that occurred during this time period. We are contacting the sellers that were affected to let them know what happened.
We apologize for the inconvenience. Since this is a billing matter, we will work privately with the sellers who were affected. Please contact billing [!at] etsy.com if you have a concern or question regarding this matter or your Etsy bill. Thank you.
Posted at 7:09 pm, August 4 2008 EST
See also: This storque article
March 20, 2008 at 4:59 pm · Filed under Bills, Miscellaneous, Payments · By quirke
According to this Storque article, sellers can now download their sales information in CSV format to spreadsheet programs on your computer.
Sellers who do their own accounting will be excited to hear this: you can now download your sales information to your computer in CSV format ( Here here! for “comma separated values”)!
A CSV is a type of file that can be opened by programs such as Microsoft Excel or Open Office Calc (a free spreadsheet program). If you go to Your Etsy > Sold (orders) you’ll now see a link at the bottom to “Download this sales data as a CSV.” By selecting the month and year near the top of the page, you can download sales info from your shop for each month you’ve been in business.
Did you know CSV files are also available for your monthly Etsy bill? To download a month’s worth of billing information, click on the appropriate month in Your Etsy > Your Etsy Bill and click “Download this entire monthly statement as a CSV file.”
Comments for this article are open.
December 14, 2007 at 10:33 pm · Filed under Bills, Payments · By quirke
Some very important changes to the Etsy billing process are outlined in this Storque article:
Attention sellers! This is an important message about your bills!
In order to keep Etsy growing, we rely on the fees we collect from sellers. This is vital to the success and future of Etsy. As of January 1, 2008, a new Billing Policy will be put in place to motivate sellers to settle overdue accounts. The following is a description of how this will affect sellers who have not been paying bills.
If you did not pay your September bill when it was due on October 1st, that bill became overdue on October 15th. On November 15th, it became one month overdue. On December 15th, it became 2 months overdue. On January 15th, three months over due.
If you do not pay the overdue funds accrued in September or before, your account will be suspended on January 15th.
If you just do not pay the money from your bill that was accrued in October (overdue on November 15th, one month overdue on December 15th, two months overdue on January 15th), then you will not be able to relist items until you pay that amount incurred during October.
So, the policy goes into effect on January 1st and you should pay before January 15th, or you will have to deal with these penalties.
Please, please pay your bills. If you do it now, you will save yourself a big hassle. And you will save Customer Support many, many headaches (and time not spent helping newbie shoppers!).
You can find our previous coverage of Etsy bill issues here.
update, December 18. Edit by JB
This new Storque article attempts to clear up the confusion about bills.
Dear Sellers!
Your Etsy bill is due on the 1st of each month and you can pay it at any time. It becomes overdue on the 15th of the month, at which point you may start to notice some nagging reminders popping up in Your Etsy.
In order to clear up some confusion about billing, we’ve extended the payment grace period until 12:00 am on the 16th of each month, meaning you will not see any nagging overdue notices until then. Our billing time is in UTC (UTC is Coordinated Universal Time), so that’s midnight for folks in London and 7:00 pm on the 15th for the East coast of the USA.
And don’t forget, starting on January 1, 2008 we’ll be taking action on overdue accounts, so make sure you’re current!
The article is closed to comments.
edit Dec 24 by JB
Dec 21 Storque update:
As of January 1, 2008, a new Billing Policy will be put in place to motivate sellers to settle overdue accounts.
This is how billing works:
* Your balance from the previous month is due on the first of the following month.
* Your balance must be paid in full by 23:59 UTC on the 15th of the month.
* Accounts not paid up by that time are considered overdue.
* Accounts 2 months overdue will automatically be suspended from listing, relisting, and renewing items.
* Accounts 3 months overdue will be suspended.
The article is closed to comments.
November 14, 2007 at 11:27 pm · Filed under Bills · By JB
Etsy bills are always due on the 15th of the month, but today, November 14, many Etsy sellers were surprised to discover their accounts are marked as having “overdue” bills one day before they were even due.
The alert states:
Alert! You have overdue fees.
The problem was reported in the bugs forum here.
Etsy did not acknowledge that marking bills overdue before they are due is a bug, but RD did state:
RevolvingDork says:
There is no mention of “late fees” on the site, anywhere.
There are, however, lateness penalties. For more on those, see here: http://www.etsy.com/billing_how_billing_works.php
The link he posted states:
If the 15th passes and your Amount Due has not been met (or exceeded), we will send you an alert, and you will see a notice when you log into your Etsy account. If your account becomes 2 months overdue, your ability to list new items will be automatically suspended. After 3 months, your account will be suspended entirely until it is brought back up to date.
The 15th has not passed, in fact has not even started yet, even in the Eastern time zone. But people are seeing the “overdue alert” when they log in.
For more information about billing and overdue penalties, please see this article
http://etsynews.com/500/etsy-changes-policy-about-overdue-bills-unannounced/
The policy has changed three times in the past 6 weeks.
policy on Oct 5, 2007 :
Starting in January of 2008, accounts with fees that are 3 months overdue will not be able to list new items, and having fees 4 months overdue (or greater) will lead to account suspension.
policy on NOV 3, 2007 :
If your account is between 31 and 60 days overdue, your ability to list new items will be suspended automatically and you will receive an email to let you know that your account is overdue. If your account becomes more than 60 days overdue, your account may be suspended.
policy on Nov 14, 2007:
If your account becomes 2 months overdue, your ability to list new items will be automatically suspended. After 3 months, your account will be suspended entirely…
UPDATE by Soap:
According to Chris,
[I]t is the 15th now, so unpaid bills are now due . . . .
The moment it becomes the 15th, bills are considered to be overdue.
November 3, 2007 at 11:55 pm · Filed under Bills · By JB
In this Storque article from Oct 5, Etsy explained their policy for overdue payments.
Starting in January of 2008, accounts with fees that are 3 months overdue will not be able to list new items, and having fees 4 months overdue (or greater) will lead to account suspension. We’ll always contact anyone with overdue fees several times beforehand to make sure things are OK and see what we can work out.
Please see the handy chart below for a reference guide to overdue-ness.
notice the “overdue x3″ period begins when you are 2 months and 1 day overdue (61 days), NOT when you are 3 months overdue.(90 days)
by this chart, April 15 is paid on time. (for fees incurred in March)
May 15 is 30 days overdue.
June 15 is 60 days overdue.
June 16 is 61 days overdue and your ability to list is suspended.
July 15 you are 90 days overdue
July 16 (91 days overdue) your account is suspended. This is not 4 months overdue as the text states. 4 months would be 120 days.
so even their original statement was wrong, according to the chart.
this policy has drastically changed, without any announcement that I am aware of.
In the CURRENT ( NOV 3, 2007) billing page, it states:
What are the consequences of not paying my bill?
As soon as your bill becomes overdue, we will send you and email to let you know. If your account is between 1 and 30 days overdue, you’ll see a notice on Your Etsy Bill and will not be able to enroll in Auto-Bill until your account is current. (Note: Auto-Bill is not currently available.) If your account is between 31 and 60 days overdue, your ability to list new items will be suspended automatically and you will receive an email to let you know that your account is overdue. If your account becomes more than 60 days overdue, your account may be suspended.
NOTE: Because we’re playing a bit of catch-up with this new billing system, all sellers have until January 1st, 2008 to pay all their fees before any action will be taken by Etsy.
so according to this new policy, now you would be suspended from listing on May 16, and banned on June 16. (for unpaid March bills)
Also note the change of “will be suspended” to “may be suspended”.
edit Nov 14 by JB
the policy has changed again, without notice. Today the billing page states
If your account becomes 2 months overdue, your ability to list new items will be automatically suspended. After 3 months, your account will be suspended entirely
So now, it says you are suspended from listing new items if you are 2 months overdue (60 days) and your account is suspended when you are 3 months overdue (90 days). This is more lenient than the Nov. 3 policy and more strict than the Oct 5 policy. It still doesn’t start being enforced until January 2008, but the policy may change again by then.
previous coverage of the billing issue
http://etsynews.com/457/what-will-happen-if-your-etsy-bill-is-overdue/
October 29, 2007 at 4:18 pm · Filed under Bills, Customer Service, Email Notifications, Etsy Communications, Laws & Regs, Payments · By www.bathinginluxury.com aka Soap
Unfortunately, I had to post this info here at UEN as Admin locked down a thread that was posted to call to Etsy’s attention a possible gap in their billing system reminders. Perhaps Lauren misunderstood my OP. I was not asking for specific resolution of my specific billing situation on the thread (I had already dealt with that via email via the Etsy channels). Instead, I was trying to inform both the Etsy people in charge as well as the Etsy users of the situation encountered.
In a nutshell, my account is not in arrears. I paid the balance on my account (Sept balance) on Oct 16. On October 28, I received this boilerplate email (I was not the only one to receive it):
Dear Soap-
[editorial not: one or more discretionary sentences added by relevant admin, the rest of the email is boilerplate] I’m an admin at Etsy, and I wanted to
thank you for running a successful shop on our site.
I’d like to remind you that as of October 15 your Etsy bill of $46.55
(USD) is currently overdue. It’s really important that you pay this
soon. As of January 1, 2008 we’ll be applying penalties to overdue accounts.
To pay your bill, log in to your Etsy account, then go to Your Etsy >
Your Etsy Bill > Make a Payment Now. You can even make partial payments
to incrementally pay off your remaining balance. (If you’ve already paid
this off - thank you!)
It is our driving goal to give all artists the tools and technology they
need to make a living making things. Your success is testament to ours.
That said, running Etsy costs money, and we depend on our users to
promptly pay our reasonable fees.
I’m here to answer any questions you may have about your bill. Just
send me an email.
Thank you!
[edited out specific admin name]
Etsy Admin
Emailed to me October 28. The issue? My account wasn’t in arrears when Etsy sent the above email out to me. I had already paid the balance showing on October 16, as is showing on my bill page (page 5 of 10), and consistently have a smiley-face on my account page.
As I suggested on page 2 of the thread Lauren locked down,
[m]aybe Etsy can append the current boilerplate with something like “If you have already paid your bill, please disregard this email.”
EDITORIAL:
If Etsy/Lauren doesn’t want me (or anyone) to post these sorts of legitimate issues - which I wasn’t sure was a bug (the title of the section IS called BUGS) - I gladly will take the issues off Etsy next time they occur. The OP clearly wasn’t asking for a resolution to my specific problem. The title of my thread was “Is anyone double-checking before sending out erroneous emails?” in case someone missed it. THAT was the purpose of my post.
I would think Etsy’s legal department would be concerned about and double-checking internal procedures and policies regarding billing issues. But what do I know.
UPDATE:
Someone’s comment reminded me. I forgot to quote from Lauren’s parting shot -
The reminder emails being sent were generated with info from October 15 — which is when the most recent bill was due. The email should have stated something to the effect of, “If you’ve already paid this off - thank you!”
UPDATE: edited because I missed the verbiage. “(If you’ve already paid
this off - thank you!)” is in the middle of the email in the paragraph on giving instructions on how to pay, which I skimmed because I didn’t need those instructions (already paid up), so I missed it. It might be more noticeable off-set by itself or brought to the top of the email, before people are told they are in arrears.
October 6, 2007 at 11:57 pm · Filed under Bills, Email Notifications, Etsy Communications, Payments, Site Use · By www.bathinginluxury.com aka Soap
Read full info here.
See related UEN post here.
Your Etsy Bill
Article Header Image
Story by CustomerCare, Dillinger, RevolvingDork, TechUpdates
Published on October 5, 2007 in Etsy News
We’ve just implemented our reminder system about paying your bill. You’ll now see an alert bar just below the header and, if you have fees more than 3 months overdue, an interstitial screen letting you know.
Until the end of this year, reminders are the only consequence of having overdue fees. Starting in January of 2008, accounts with fees that are 3 months overdue will not be able to list new items, and having fees 4 months overdue (or greater) will lead to account suspension. We’ll always contact anyone with overdue fees several times beforehand to makre sure things are OK and see what we can work out.
Please see the handy chart [in the Storque article] for a reference guide to overdue-ness.
[chart not displayed here]
Once again, until the end of this year, reminders are the only consequence of having overdue fees. The text in the image above that’s light grey & italics show what will happen in 2008.
October 6, 2007 at 12:51 am · Filed under Bills · By Lis
If you got a message tonight that you have “overdue fees” on your bill, and you already paid your bill (or are a buyer), don’t worry about it. RD explains in this thread:
Some people might have gotten errant messages as we were changing code up over the pat 15 minutes, but it should all be proper now. Try logging in again!
However, if you actually have overdue fees, you will see the message every time you log in.
October 2, 2007 at 12:39 pm · Filed under Bills, Bugs · By starrydesigns
RevolvingDork says:
Hi all,
We’ve gotten reports that some folks’ “Due By” balances are not dropping after they make payments towards their Etsy seller’s bill. It looks like the “Total Balance” is going down accordingly, but the “Due By” balances are remaining.
We’re looking into this issue now, and hope to have a resolution shortly. Don’t worry — any payments you make are still being recorded and tallied up properly — there’s just a calculation issue with the amount displayed in the “Due By” section. If you see the payment in your recent activity / statement, we’ve got it.
We’ll post again once the issue has been resolved. Sorry for the confusion!
Posted at 11:34 am, October 2 2007 EST
Edit
RevolvingDork says:
Hey guys,
We’ve fixed the display issue for “Due By” amounts in your bills. Now all of your number should have recent payments factored in properly.
Let us know if you have any more issues!
Posted at 1:08 pm, October 2 2007 EST
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