Rokali says:
The most important thing is to be in contact with Etsy. We do not suspend shops after a single buyer complaint or assume the buyer is always right. Each case is unique and is treated so. Just make sure you are receiving & sending emails to support at etsy.com.
Posted at 12:28 pm, April 16 2007 EST
Source: Forum thread
April 16th, 2007 at 12:56 pm
The most important thing is not “to be in contact w etsy. This process is too important to leave to a random bunch of people who may be good programmers but may be terrible at people matters as we saw in the ebbandflo debacle. Etsy needs crystal clear rules and a depersonalised and transparent system to deal w rule infringement.
April 16th, 2007 at 1:02 pm
I posted to the thread, asking Rob to clarify.
April 16th, 2007 at 1:09 pm
i didn’t feel happy posting to the thread so here’s what I would have written if I had been comfortable.
Just a few details from a few days ago which might shed some light on the current state of play where disciplinary matters are being handled on Etsy.
OK mine was only a muting and threatened suspension. The suspension, I was informed, was to be a group discussion (no mention of which group were to be involved) but the muting was apparently all the action of one particular admin (I have no evidence to the contrary unless that admin wants to pipe up here perhaps?).
I got the feeling that this was all put in process while Rob was out of contact with Etsy Central so the initial course of action was in place by the time he came back to respond to the forum threads.
Is this what happened with the other three cases we’ve heard of now?
April 16th, 2007 at 1:21 pm
[...] the thread about shop suspensions KateBlack posted about below: emilybidwell says: Yes, buttonempire, we honor the Seller’s store policies as [...]
April 16th, 2007 at 1:24 pm
One wonders, what was magicjelly’s policy on shipping times, eh.
April 16th, 2007 at 1:44 pm
My very first Etsy purchase was from MagicJelly. Not that I feel as though she needs defending here, but I wanted to let others know that she includes very detailed information about orders, shipping and turnaround times in her message to the buyer.
I don’t think this is a case of her policies being in conflict with Etsy’s.
April 16th, 2007 at 4:42 pm
If you’re looking for this thread in Help you’ll now find it in Selling.
January 19th, 2008 at 11:54 pm
[...] http://etsynews.com/73/unwarrantedaccidental-shop-suspensions-sellers-be-warned/ http://etsynews.com/75/another-case-of-erroneous-shop-suspension/ http://etsynews.com/80/how-does-admin-handle-shop-suspensions/ [...]
February 23rd, 2008 at 2:44 am
[...] http://etsynews.com/75/another-case-of-erroneous-shop-suspension/ http://etsynews.com/80/how-does-admin-handle-shop-suspensions/ http://etsynews.com/312/etsy-says-no-double-billing-has-occurred/?cp=5 (see comments, not main [...]