walkonthemoon’s story:
Just wanted to let you know…. This actually happened to me around Christmas time. I had a customer request a Custom Order & then Subsequently change her mind. I refunded her payment & never marked the item as shipped. About 2 months later I got an email from Etsy saying I did not ship an item and the Customer was furnished with the FBI Cyber Crime thing & my account would be suspended if I did not respond. I responded to the email explaining that she changed her mind & the Payment was refunded. About 2 days later I got the same email & responded agian explaining what happened. I even contacted the buyer (nicely - & asked if she was unhappy in any way with the way the transaction had been concluded & to doublecheck that she had received her refund).She said she had received her refund promptly & was very satisfied since it was she who had backed out of the transaction. She said she had not reported the transaction to Etsy in any way. In fact, she had left me Pos. feedback previously.
FINALLY, I got a 3rd notice from Etsy staing the same as before & saying my account would be suspended within 24 hrs (or something like that) if I did not respond. I responded once agian, somewhat harshly…that I had responded to their emails on 2 previous occasions and was quite unhappy that I was continuing to receive these threatening emails when I had, infact done nothing wrong. My account was suspended! I sent an email directly to admin, explianing what had happened, that I was furious & what did I need to do to have my shop re-instated (offering to send the Paypal receipt from the refund). The next day I got an email from Admin saying something to the effect of ooops, we made a mistake, your shop had been re-activated. No explaination, no apology, nothing. I had no idea this was happening to so many others. Thanks for putting it all on the UEN! -Regina (walkonthemoon)
14 April 2007 1:12pm EDT
Note: As you read these accounts, please keep in mind that UEN only has access to one side of the story: the seller’s. We believe, however, that this is far too important an issue to go unmentioned.
April 16th, 2007 at 6:16 pm
I give up, it keeps stripping out the formatting, you have to use greater than/less than brackets instead of [ and ]
April 16th, 2007 at 6:15 pm
pardon my language, but I am going to say it as I see it…
What the hell! are we living in the days of Nazi Germany, where you could be penalized for no reason at the whim of the state? Or are we living in a hopefully free country, with the right to freedom, and yes, we need to have rules….but disciple at whim is not rules. It is facism, and wrong. The USA has fought many wars to put an end to tyranny.
Admin, I know you have a hard job, but lets not turn into a facist type site, please! You need to apply rules with some degree of knowledge…we need to know them, you need to enforce them. PERIOD.
:(
April 16th, 2007 at 6:15 pm
switch out the [ and ] for > and
April 16th, 2007 at 6:14 pm
goo it didn’t work
[blockquote][p]quoted text goes here[/p][/blockquote]
switch out the [ and ] for
April 16th, 2007 at 6:13 pm
quoted text goes here
just remove the asterisks
April 16th, 2007 at 6:07 pm
Okay dyno-mite. Show us how you do the quoting thing. Its killing me not knowing how to. ;)
April 16th, 2007 at 6:07 pm
“because I dared to used the word “manager”, or “business”, or “professional”, or “PR”.”
OMG those are not 4-letter words! Those are all good things. I have always imagined the etsy admins making faces whenever someone on the forums says the word “professional”, they think it’s a bad thing or that it means they have to wear suits and ties every day. UGH. Jeez guys it’s not the 60’s and you’re not teenagers, please grow up a little. Professional is not a dirty word and it won’t make you “establishment”. It will make you successful. (which BTW is also not a dirty word!)
I was somewhat dissapointed that ridiculous langauge about “don’t expect us to talk like robots” was kept in the D&D, this really reveals their prejudice against professionalism as though only robots can be expected to act professional.
Humans can be professional and professionals can be human.
April 16th, 2007 at 6:05 pm
Cindy,
I hope that’s not the reason why. If that’s the rationale, why stop there. Why not build their own hardware?
Seriously, I don’t extract my own oils much less grow my own olive tree to collect olives to press. I rely on the expertise of others who preceded me (sometimes for thousands) of years for starting blocks for items which I handmade and are my own.
You know, most great achievements are not constructed de novo.
April 16th, 2007 at 5:59 pm
oh god yes. I’ve also suggested (along with many others) they should use a third party forum software like phpbb or v-bulletin, RD rejected that too.
I think etsy are getting too bogged down in this “handmade” ideal. Not EVERY tool we use has to be handmade. Sometimes you don’t need to redesign a hammer from scratch, they have been the same size and shapoe for a thousand years because that design works. Just go to the store and buy a hammer for 20 bucks, and get to work building the house with it.
April 16th, 2007 at 5:58 pm
I guess they want Etsy to be totally handmade (by them). That is what Etsy is all about, isnt it? If they use a third party software, it is like us buying from someone else and then selling it in our store.
Dont get me wrong, I am totally *for* third party software, especially since Etsy is in this state now.