Admin marymary has opened a thread in Ideas soliciting input on how Etsy can improve its communication with members. This is a golden opportunity to add your voice to a long-neglected issue.
marymary says:
Hey guys!
As a company, we are continually striving to keep the lines of communication open with our Community of Etsy members. I would love to hear your ideas about how you think we can improve our communication. Some ideas I can think of and have taken note of that have been mentioned before are sticky forum threads, an admin only forum heading, stars next to threads that have an admin post, and an alert system for major site changes and updates directly in your Etsy.These are all ideas that we have taken note of and would love to hear more of your ideas and suggestions on how you think the communication lines could open up even a little bit more. This thread will act as an initial brainstorming session in which we can hear what your ideas are, take note of them, and then research them internally.
Let’s please keep this thread on topic and stick to offering constructive suggestions for improvements. I think we can all work together in a constructive way to keep the lines of communication open and find some solutions for positive change.
I look forward to hearing your ideas,
Mary
Posted at 3:17 pm, June 16 2008 EST
June 20th, 2008 at 12:48 pm
Since this subject was posted by an Etsy employee in the Forums, there has been NO
- set up of a CS Unit, phone # or email
- change in the language or approach to most subjectsand queries posted by sellers
AND
- articles continue to be written and published urging sellers to give “exquisite customer service to their buyers” with absolutely NO CS from Etsy for its seller-community. Isn’t this hypocritical? Or at least uninformed? What does Etsy know about CS when they have no organized CS for 150,000 stores?
- is this question really just a diversion, or have any, any, even one of the suggestions, pleas, begging for changes been carried out?