jared says:
The server the Treasury and the Chat run on was rebooted this evening for performance reasons.It appears that the people with faster connections are more likely to grab a list during these times when the server starts to lag. We are working on a system to make it more predictable when grabbing lists.
Thank you for your patience!
Posted at 7:56 pm, October 13 2007 EST
Treasury and Chat reboot
8 Responses to “Treasury and Chat reboot”
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October 15th, 2007 at 5:00 pm
I like how Jared actually tells us what is going on with the site, and what he is working on, and so on…
If only we knew what was happening with the other 15 people on the tech team, and why certain things that would take 2 hours to fix, haven’t been fixed though they’ve been ‘working’ on it for like, a year.
October 16th, 2007 at 5:39 am
Yup. Jared used to be my favorite etsy developer. He listened to people suggestions and didn’t patronize them. Mostly.
http://i94.photobucket.com/albums/l92/eclipse-designs/avatars/insane1.gif
October 16th, 2007 at 12:12 pm
I think the whole insane/karma button thing gives us sellers/site users a real sneaky peek into the backshop area of Etsy.
If that’s the humour they come up with then you can guess that the actual discussions going on about ‘us’ are much worse. Admin slip ups betray the language/climate/attitude at Etsy High Command - they juts let the guard down by mistake and the mask falls.
October 16th, 2007 at 3:33 pm
Actually I don’t care what they do in the backroom. I have a private board for my staff to rant about customers too, and we’ve said a lot worse than “insane”. But, the point is that it’s private and we use it to get the frustrations out of our systems so that we can be professional and polite to the customers themselves.
I am sure that Jared and all of the etsy staff have privately called me much worse names than insane, as I have privately called them much worse names. ;-)
What people say in private is their business.
He should have just made his little insane button, circulated it in a staff email, everyone gets a little giggle and goes out for a beer. That is entirely normal.
But for them to PUBLICLY call those names to a paying customer is unacceptable.
October 16th, 2007 at 5:53 pm
I agree JB. Private space and a private backroom for venting about customers is fine, but the more you speak about someone in a derogatory fashion in private the more it clouds your dealings with them in public.
And it also gives a tacit approval to junior staff that this is the way to think of customers no matter what they are asking/pointing out. And junior staff often don’t have the experience/expertise/commonsense/professionalism to curb it at private backshop chat (and please note this is not a dig at young people, it is pointed at job maturity not age).
To me, this was very publicly displayed in one of the tags threads where one member of Etsy admin very publicly told a couple of sellers to stop pissing her off with their suggestions - I think the conversation at Etsy High Command just flew out of the room with her keystrokes before she could stop, reconsider or pause because that was the atmosphere she was most likely in at the time.
Venting is fine, in private is advisable but it very quickly becomes corporate culture - I’ve had first hand experience of this happening and it gets nasty. IMO that is where Etsy is headed/already is. We’ve even had a great recent example from the CEO and founder only in the last week! The previous record of lack of communication, arbitrary muting/banning, abuse in the forums, lack of evenhandedness, etc. etc. etc. support my opinion in my own mind.
October 16th, 2007 at 8:13 pm
Ahh I do agree with you there, when you create a culture where professional is looked down on as “boring” and consistency is equated with “talking like a robot”, virtues such as tact and self-control don’t get reinforced or even expected.
As a company, you really have to avoid adopting a “them vs us” mindset because “them” is what pays “us”.
“Us” needs “them”.
October 16th, 2007 at 10:58 pm
Yes, very thoughtful!
Currently, my favorite staff member is Rob White :)
Plus, he looks like my nice friend from middle school!
October 16th, 2007 at 11:20 pm
i too am quite fond of RobWhite