2 Responses to “Still having image loading problems? Try this…”

1. 1
   JB Says:
   September 7th, 2007 at 12:28 am

   The new thread he posted is identical to this previous thread which was locked for no reason:
   http://www.etsy.com/forums_thread.php?thread_id=5211589&page=2
   There were no forum rules broken in the thread, but he locked it because several people said uploading still was not working, even after trying all the suggested tips.
   This is the third thread that has been locked for no reason, with a new thread started containing the exact same “tips” that do not resolve the problem.

   That previous thread he linked to gave these tips for uploading:

   RevolvingDork says:
   Hi all,

   There are a few threads about difficulty uploading images, so here’s a guide to troubleshooting this issue.

   **A BIG NOTE FOR EVERYONE: If your images do not meet these specifications they will most likely NOT work. Even if you successfully did things differently in the past, that is no guarantee that it will work now. We’ve always suggested that you adhere to these guidelines for your images.**

   1. Do *not* upload untouched files pulled directly from your digital camera. First re-save them using image editing software, such as Photoshop or Paint.

   Reason: Many cameras save their images in non-standard jpeg formats that don’t work with Internet applications. If you save them for the web using image editing software, they’ll be put in standard jpeg format.

   2. Ensure that your image filesize is 500kb or less. If it is larger than 500kb, resize the image or save it using a lower quality setting. Remember, 1mb = 1024kb. If your image filesize is being measured in mb, it’s too big!

   Reason: As a security and bandwidth precaution, our image forms are written to throttle uploaded files to 2mb. There is also a timeout built into the servers themselves that will stop taking upload data if it takes over a certain number of minutes to be sent. Since bandwidth upstream speeds vary, we recommended that broadband users keep their images under 500kb and dialup users keep their images under 250kb.

   3. Check your firewall settings. Many users are behind firewalls without even knowing it. You may have a firewall built into your operating system, or as a piece of software running on your computer, or built into your router or modem. Since changing the settings for firewalls varies wildly from one setup to the next, you’ll have to consult the firewall provider’s documentation for instructions.

   Reason: Firewalls are sometimes set to throttle upstream traffic by default. This is basically the equivalent of your system blocking your own traffic to the internet.

   Hope that helps!

   However even after following all of those tips, many users still could not upload.
   This locked thread is full of users who tried all the tips and still could not upload.

   IF you try all of the above tips, and you still cannot upload images, some etsy users have had success with the following tips:
   1. Try making the file size of the image under 100 kb

   2. try making the width of the image between 500-1000 pixels. (do not use less than 430 pixels width because the image will be scaled to 430 pixels in the listing view, and resizing a picture larger makes it pixellated.)

   3. If you are scanning artwork, scan at 72 dpi. That is what the internet resolution is anyway and scanning at a higher resolution will not increase picture quality on the web. (higher resolutions are for printing)

   4. You should use RGB, which stands for Red/Green/Blue. CMYK is only for print (and stands for Cyan/Magenta/Yellow/Black).

   5. make sure your image is a jpeg, NOT a gif or png. Revolving Dork also says to only use jpegs, but some users who emailed support were getting replies saying that gif and png were allowed. I think that information is outdated. Etsy will convert gifs to jpegs, but with major degradation of quality. (image will be grainy and blurry) It’s better to convert it to jpeg yourself and it won’t lose much quality.

2. 2
   Unofficial Etsy News » Suggestions for those having problems loading images Says:
   October 5th, 2007 at 2:38 pm

   [...] previous coverage of the image uploading bug, see these articles: http://etsynews.com/386/still-having-image-loading-problems-try-this/ http://etsynews.com/370/images-not-loading-again/ [...]

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