Recently there have been many images issues. RevolvingDork has come up with a few troubleshooting tips:
Hi all,
There are a few threads about difficulty uploading images, so here’s a guide to troubleshooting this issue.
1. Do *not* upload untouched files pulled directly from your digital camera. First re-save them using image editing software, such as Photoshop or Paint.
Reason: Many cameras save their images in non-standard jpeg formats that don’t work with Internet applications. If you save them for the web using image editing software, they’ll be put in standard jpeg format.
2. Ensure that your image filesize is 500kb or less. If it is larger than 500kb, resize the image or save it using a lower quality setting. Remember, 1mb = 1024kb. If your image filesize is being measured in mb, it’s too big!
Reason: As a security and bandwidth precaution, our image forms are written to throttle uploaded files to 2mb. There is also a timeout built into the servers themselves that will stop taking upload data if it takes over a certain number of minutes to be sent. Since bandwidth upstream speeds vary, we recommended that broadband users keep their images under 500kb and dialup users keep their images under 250kb.
3. Check your firewall settings. Many users are behind firewalls without even knowing it. You may have a firewall built into your operating system, or as a piece of software running on your computer, or built into your router or modem. Since changing the settings for firewalls varies wildly from one setup to the next, you’ll have to consult the firewall provider’s documentation for instructions.
Reason: Firewalls are sometimes set to throttle upstream traffic by default. This is basically the equivalent of your system blocking your own traffic to the internet.
Hope that helps!
Posted at 1:37 pm, August 24 2007 EST
August 31st, 2007 at 7:13 am
[…] For previous coverage of the image uploading bug, please see this article: http://etsynews.com/360/help-for-those-having-issues-uploading-images/ […]
August 29th, 2007 at 7:50 pm
RD has finally replied to the image uploading thread. After 25 pages of people begging for help and bing ignored, after 25 pages of people saying “I tried all of those tips and still cannot upload”, he has replied.
Has he said “thank you for all of the information, Etsy is working on this bug and will fix it as soon as possible.”?
No.
He has locked the thread, and redirected people to a new thread which just repeats the same “tips” from the original thread, which do not work.
http://www.etsy.com/forums_thread.php?thread_id=5205138&page=24
Obviously, “everyone you have spoken with” does not include the dozens of users who posted in the locked thread. 500 kb does not work for them and they have repeatedly given information which no one from Etsy is reading.
It’s not a “separate issue” when dozens of users are having the exact same issue at the same time. It is an etsy bug.
Here is the new thread:
http://www.etsy.com/forums_thread.php?thread_id=5211589
If something which has always worked in the past suddenly stops working, for many people at the same time, that indicates some CHANGE is how etsy works. They obviously did make some change, it’s caused this bug, and they are insisting it’s “always” been this way.
Where is that new QA department, anyway?